4 Replies Latest reply on Oct 7, 2016 11:22 AM by Intel Corporation

    Surface 3 - external monitors not working, probably after August graphics driver update

    Yokoono

      I have a Surface 3. I've recently noticed that it stopped working with all external monitors/TVs I have. The monitors are still working with other (non-Surface) laptops so it's not that they are broken. The cables are also fine. I went to a store to test more displays and, to my surprise, my Surface worked with some monitors and it didn't with others which could indicate some compatibility issues.

       

      I've tried to trace back when this could happen and my best guess that monitors stopped working after the Windows update on August 20 which brought graphics driver update (driver version: 20.19.15.4424). I've tried to remove the driver and reinstall it but that didn't help.

       

      Any ideas what I can do to fix that problem? Obviously, I'm not going to buy new displays...