No sound trough hdmi (Intel i3-6100)

HMink · ‎10-01-2016

Hi, i can't get sound trough the hdmi on my motherboard, my specs is as follow:

And i don't see any hdmi in sound, and hdmi is connected:

And no intel® display audio in taskmanager:

idata · ‎10-03-2016

Hello Mink:

Did the HDMI audio work fine before?

Did you try a BIOS update to the latest version, which is 1.9?

https://www.msi.com/Motherboard/support/Z170I-GAMING-PRO-AC.html# down-bios https://www.msi.com/Motherboard/support/Z170I-GAMING-PRO-AC.html# down-bios

Did you try to re-install the graphics and the audio driver from MSI's web site?

https://www.msi.com/Motherboard/support/Z170I-GAMING-PRO-AC.html# down-driver&Win10 64

Since the processor works with Intel® HD 530 graphics controller, please try the following driver, it is version 4501:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Are you using a PC monitor or a TV?

Are you using external speakers?

Do you have the option o test the PC with a different HDMI cable?

If you use a headset, do you get sound through it?

Any questions, please let me know.

Alberto

HMink · ‎10-04-2016

Hello Alberto,

The HDMI sound never worked, not even with a optical cable. I have tried diffrent HDMI cables.

I now have the newest BIOS update 1.9 installed and i reinstalled both the audio and graphics drivers from MSI's homepage, i even installed the graphic driver from Intel's home page you recommended with no luck.

I'm using a panasonic vt30 tv connected to my avr. Marantz sr7007 trough HDMI and my Pc is connected to my Marantz sr7007 also trough HDMI.

I also updated the firmware on my marantz sr7007.

My marantz sr7007 is working both with my Apple tv 4 and my Marantz ud7007 blu-ray player.

My Windows 10 is fully updated as you saw on my screenshots.

Mink

idata · ‎10-05-2016

Hello Mink:

Just for testing purposes, could you please try to connect the PC directly to the TV?

This is just in order to verify if you get sound that way.

Are you using a video card?

Any questions, please let me know.

Alberto

idata · ‎10-13-2016

Hello Mink:

I just wanted to check if you saw the information we are requesting on the previous post, and also to check if the problem with the sound got fixed or if it still persists?

Any questions, please let me know.

Alberto