What is the system that you’re using? Please reply with the following information to better assist you.
Please attach the dxdiag and the msinfo32:
For the dxdiag you can follow the steps at the following link to get it:
- Press Windows Key + R to open the Run Menu
- Type msinfo32 and click OK
- While viewing the System Summary node go to File then Save (Please do not use Export)
- Save your MSINFO32 report as msinfo32.nfo on your desktop for easy access (you may delete the file once you have attached it to support site)