As we understand, you recently added new Access Points to your environment and this caused some PC's with Intel® Wireless Adapters to have BSOD's. Checking the information of the Access Points, they have very different capabilities:
The older Proxim* ORiNOCO AP-700 are 802.11a/b/g, with a maximum Data rate of 54 Mbps; the Sophos AP100 is 802.11a/b/g/n/ac with a maximum throughput of 1.3 Gbps (5GHz / 802.11ac) + 450 Mbps (2.4GHz / 802.11n).
In order to discard issues with the wireless drivers, we advise to perform a clean installation of them (remove software and drivers before installing the new version).
- You can obtain the latest Intel® PROSet/Wireless Software and Drivers depending on the adapter model and specific Windows* version from the Intel® Download Center.
- Make sure you apply the configuration from the advisory: Recommended Settings for 802.11n Connectivity.
- Also, check with the manufacturer of the different access points and obtain the latest firmware for them.
If the issue persists, we will need more information from the computers as well as network configuration details.
Let us know if you require further assistance and we will be glad to help. Keep in mind that you can also Contact Intel® Support to create a new ticket with our support center, using this thread as reference.
Thanks but I'm afraid we've already tried that.
Due to the nature of the issue, we will need more information from the computers, as well as details of the network configuration. Please check your private messages so we can continue working on this.
As we mentioned before, you can also Contact Intel® Support to get assistance from a support engineer.
Hi, we have ditched the Proxim's and just ordered more Sophos AP's.