4 Replies Latest reply on Oct 12, 2016 6:13 AM by Intel Corporation

    NUC6i7KYK Bluetooth yellow bang

    animan

      Hello,

       

      I just installed Windows 8.1 on the NUC6i7KYK. Updated to latest BIOS41 and installed all the drivers.

      The Bluetooth driver has a yellow bang on it and cannot be used. The driver version is 19.0.1621.3340 (5/23/2016).

       

      I have tried uninstalling and re-installing the driver but it does not help. The Device Status in the control panel is:

      This device cannot start. (Code 10)

      STATUS_DEVICE_POWER_FAILURE.

       

      All other devices seem to be functioning ok.

      Any help will be greatly appreciated.

      Thanks.

        • 1. Re: NUC6i7KYK Bluetooth yellow bang
          N.Scott.Pearson

          All I can suggest is to uninstall the Bluetooth driver, reboot the PC and then try installing it again. Make sure you use the latest available driver version. Since the Download Center is not working this weekend, you'll have to wait until tomorrow to ascertain if you have the latest.

           

          If this doesn't work, you likely have a hardware failure and will have to have the NUC replaced. In this case, contact Intel Customer Support to arrange an RMA...

           

          Hope this helps,

          ...S

          • 2. Re: NUC6i7KYK Bluetooth yellow bang
            animan

            Thanks for the response. I have narrowed the problem to down to happening when I install Windows 8.1 on a USB flash drive and boot from flash drive. Only the Bluetooth driver has a yellow bang, all other drivers are fine.

             

            I don't see the issue when I install Windows on M.2 SATA SSD on the NUC.

             

            Why would the Bluetooth driver not load properly from flash drive?

            • 3. Re: NUC6i7KYK Bluetooth yellow bang
              Intel Corporation
              This message was posted by Intel Corporation on behalf of

              animan, have you tried installing the driver in safe mode?

              Try downloading the file one more time and if possible save it on a different flash drive.

               

              One more thing, you can try is uninstalling the driver with the following method;

              1. Open the Device Manager.
              2. Expand the Display Bluetooth section.
              3. Find the Intel(R) Wireless Bluetooth Driver.
              4. Right click Intel(R) Wireless Bluetooth and select Uninstall.
              5. Select the check box Delete the driver software for this device.
              6. Reboot the computer after uninstall process has finished.

               

              Regards,

              Amy.

              • 4. Re: NUC6i7KYK Bluetooth yellow bang
                Intel Corporation
                This message was posted by Intel Corporation on behalf of

                animan,

                 

                I just wanted to check on your thread; were you able to follow the suggestion mentioned? Did it work?

                 

                Regards,

                Amy.