Thank you very much for such a fast reply.
Do you suggest to remove the soldered wires before sending it through the RMA?
If you've added wires, you've voided your warranty and you cannot send it back. Whether the wires are there or not really doesn't matter; Intel is not going to take it back.
But why? I did nothing that is listed in the FAQ.
Connectors and sockets
Recommended actions to reduce or prevent damage
Develop proper handling guidelines"
I read all these cases and what I did is not listed.
Why Intel provides a remote power on/off (as well other remote solutions) if the only way to achieve it is to void the warranty?
I am a "maker", and Intel's NUC boards should be the perfect choice for people like me, but if the warranty is void, what's the point at all?
I am going to say two things:
- By definition, you *have* damaged the board. Putting a soldering iron near the surface of the board can cause all sorts of unintentional damage (even if you are an "expert"; there is no way to guarantee against it).
- If there is no physical connector (with vertical pins) provided on the front panel header (i.e. you are looking at (and soldering to) bare pads on the board) then (a) this product, by definition, is not providing a remote power on/off capability and (b) when there is no physical connector provided, it is also possible (and perhaps likely) that there is missing circuitry associated with the support of this header.
I am not an Intel representative (well, not anymore, I am retired) and thus not the one you should be arguing with. I believe their response will be the same, however.
What about in cases like this: Intel NUC HDMI-CEC Adapter - Broadwell Series (5th Gen)
That's an Intel-approved partner selling an item with the following in the description: "NOTE : This unit will require you to solder 2 wires to your NUC PCB ( Red and Grey wires)".
Same response. By my interpretation of the warranty, you would be voiding your warranty if you perform this operation.
As I am an old guy, I remember my successes at repairing and modifying single-layer boards. I also remember my failures at trying the same on multi-layer boards.
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I was being a little facetious. I agree with you, it likely voids the warranty.
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Thank you very much to all the peers working on this thread, your comments are very useful.
I just wanted to confirm the information posted previously as correct, if you soldered the header pins that will avoid the warranty, because as it was mentioned before, it is consider a physical damage.
I sent you a private message.
Any questions, please let me know.