2 Replies Latest reply on Oct 4, 2016 2:41 PM by Intel Corporation

    NUC5i5RYK Dual Monitor wake from sleep issue

    rahuja

      We have a few NUC5i5RYK machines with the same issue. Occasionally when the computer wakes up from sleep mode, one monitor continues to display the login screen artwork, even after the user has logged in. This monitor will usually flash rapidly when the mouse is moved.

       

      The computer recognizes both monitors, and the desktop extends correctly. A screen shot captures some sort of rendering issue. I have updated the Intel Graphics drivers and the BIOS, but the issue persists. This occurs on multiple types of monitors and cables.

       

      Attached is the system information that is generated from the Intel System Support Utility, and a screenshot of the desktop while the issue occurs.