8 Replies Latest reply on Oct 7, 2016 8:20 AM by Intel Corporation

    unable to delete raid 0

    Narol
      hi my brother love to try any thing with out read or know so now i have problem with intel rst that i have raid 0 betwen my c drive (ssd) and my hdd
      my laptop
      ssd : 118 gb
      dhh :1 tb
      aftert raid 0 i got 244 g new drive
      i can not delete raid 0 from software on the win 10
      and i cant enter to rst bios by ctrl + i no thing happen when i hit it
      if i instal new os win 10 with out delete the raid whats gona happen ? 

       

       

      1474982042681.png

      as you see there is no delete option for array 0000

      my laptop is acer Predator G9-592

        • 1. Re: unable to delete raid 0
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Narol,

           

          There are three ways to delete the RAID array:

           

          1) Removing the structure from the Option ROM or CTRL-I, or via RST.
          2) Running a secure erase/low level format on the drives.

           

          Since you're already considering a clean installation of the OS, the best thing would be to try our second option.

           

          For instructions on how to low level format, refer to any of the following articles:

           

          X
          X

           

          Best regards,

          Carlos A.

          • 2. Re: unable to delete raid 0
            Narol

            the os on ssd

            the rest of hhd space is hidden cant see it anywhere except RST in disk manager its only 2 drive ssd 118 gb and another 119 unallocated volume i dont know where the rest of 1 tb gone

             

            so the only way to format i

            - open cmd during windows setup

            -when iam on installing window i hit shift+f10 make full formate using

            • List disk
            • Sel disk (select disk):
            • Clean all

             

            after that start win install as usual

            • 3. Re: unable to delete raid 0
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Narol,

               

              Keep in mind that you will need to secure erase both drives.

               

              An alternate way to do this would be by using one of the third party tools suggested here: x.

               

              Note: The drives themselves are not aware they're on a RAID. If you connect your 1 TB HDD into another computer, specially after it's been low-level formatted, and continue to only see 119 GB, it could mean that the HDD is failing.

               

              Once both drives are completely clean, and all traces of your RAID 0 are gone, you can proceed with your clean installation of Windows*. For Windows® 10, you can follow the steps provided in this post: x.

               

              Best regards,
              Carlos A.

              • 4. Re: unable to delete raid 0
                Narol

                sry i have zero experience with hardware so i cannt open the laptop and take off the hhd

                 

                and my english is bad i sry for that can you pls give me simple step by step to easiest way to get my hdd and ssd to normal (secu formate or low lvl format ) i havent hear about them this is my first in my place i go to many computer reapering shops but no one know about it as i live in Small town so i have to deal with it by Myself

                 

                so now can i just

                -put the win install usb and start installing windows i press shift + f10 to get cmd and start secure formate

                -when its ask to select disk to put win in i sellect ssd

                -and start instaling win

                -after win installing finshed i will have the rest of my hhd as unlocated volume simply make it all done

                • 5. Re: unable to delete raid 0
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Narol,

                   

                  It sounds like you've got the right idea.
                  Let us know if this resolves your issue.

                   

                  Best regards,

                  Carlos A.

                  • 6. Re: unable to delete raid 0
                    Narol

                    so here what i got after open cmd on win installation

                     

                    759471681.jpg

                     

                    i done the clean all and still same 238 gb my hdd is no media what should i do now make new 118 partition  and installation win on it or take all 238 gb as 1 partition

                    • 7. Re: unable to delete raid 0
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hello Narol,

                      The RAID configuration metadata is stored in the first and last 1MB of the drives. If this metadata is corrupted or lost, the logical RAID 0 disk will be lost, and the controller will treat the physical drives as individual. Which is why we suggest the low-level format, as this is our end goal here.

                      If the command prompt in your Windows* installer does not properly accomplish this (even though it should), we can recommend downloading and booting into one of the third party tools we mentioned previously (Killdisk*, Dban*, etc)

                      Once you've done this, let us know if it resolved your issue. If not, let us know if your BIOS detects the drives as their original size or not.

                      Kind regards,
                      Carlos A.

                      • 8. Re: unable to delete raid 0
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Narol,

                        We have not heard back from you in a while. Did our suggestions help resolve your issue?

                        We look forward to hearing back from you.

                        Kind regards,
                        Carlos A.