3 Replies Latest reply on Sep 30, 2016 6:28 AM by Intel Corporation

    Intel RST keeps removing my HDD.


      I'm using a Windows 10 laptop with an SSD and HDD for storage. I have been getting a notification saying the chipset has removed the HDD and when I open up RST the port reads as empty and I'm unable to reconnect/locate the HDD. I've managed to get it back in the past by uninstalling the SATA chipset drivers and restarting the laptop (sometimes it takes multiple uninstalls/restarts), but this is happening increasingly often (especially after the latest Windows 10 update). Is there any way to stop this happening? Is it an Intel issue or a Windows 10 issue. My system report (when it can find the HDD) is below. Any help would be appreciated!


      System Report


      System Information

      OS name:  Microsoft Windows 10 Home

      OS version:  10.0.14393  9200

      System manufacturer:  Alienware

      System model:  Alienware 15 R2

      Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 2.304  GHz

      BIOS:  Alienware, 1.1.0


      Intel® Rapid Storage Technology enterprise Information

      Kit installed:

      User interface version:

      Language:  English (United Kingdom)

      RAID option ROM version:

      Driver version:

      ISDI version:


      Storage System Information

      RAID Configuration


      Hardware Information


      Controller name:  Intel Chipset SATA RAID Controller

      Type:  SATA

      Mode:  RAID

      Number of SATA ports:  1

      Number of volumes:  0

      Number of spares:  0

      Number of available disks:  1

      Rebuild on Hot Plug:  Disabled

      Manufacturer:  32902

      Model number:  10282

      Product revision:  49

      Direct attached disk:  JR10006P38P85F


      Disk on Controller 0, Port 1

      Status:  Normal

      Type:  SATA disk

      Location type:  Internal

      Usage:  Available

      Size:  932 GB

      System disk:  No

      Disk data cache:  Enabled

      Command queuing:  NCQ

      Transfer rate: 3 Gb/s

      Model:  HGST HTS721010A9E630                   

      Serial number:  JR10006P38P85F

      SCSI device ID:  1

      Firmware:  JB0OA3P0

      Physical sector size:  4096 Bytes

      Logical sector size:  512 Bytes