1 2 3 Previous Next 33 Replies Latest reply on Nov 9, 2016 8:23 AM by Intel Corporation

    RAID questions

    shao

      So I used Intel RST and created my RAID on my win10(idk how but the app says it doesnt support win10 after i clicked into system requirements), but soon I found out my hdd is missing in windows explorer, even though I can still see it in RST for some reasons. I wonder why this would happened, also I am not sure what type of RAID did I create.

        • 1. Re: RAID questions
          shao

          I found that it's RAID 1 but I wonder what happened

          • 2. Re: RAID questions
            shao

            System Report

             

             

            System Information

            OS name:  Microsoft Windows 10 Home

            OS version:  10.0.14393  9200

            System name:  LAPTOP-IJ87I7UT

            System manufacturer:  Acer

            System model:  Predator G9-591

            Processor:  GenuineIntel Intel64 Family 6 Model 94 Stepping 3 2.601  GHz

            BIOS:  Acer, V1.06

             

             

            Intel® Rapid Storage Technology enterprise Information

            Kit installed:  14.6.0.1029

            User interface version:  14.6.0.1029

            Language:  English (United States)

            RAID option ROM version:  14.6.0.2285

            Driver version:  14.6.0.1029

            ISDI version:  14.6.0.1029

             

             

            Storage System Information

            RAID Configuration

             

             

            Array Name:  SATA_Array_0000

            Size:  244,208 MB

            Available space:  3 MB

            Number of volumes:  1

            Volume member:  Volume_0000

            Number of array disks:  2

            Array disk:  KN1280L013609018EFHC

            Array disk:  JR10044M0RYTAN

            Disk data cache:  Enabled

             

             

            Volume name:  Volume_0000

            Status:  Normal

            Type:  Recovery

            Size:  122,102 MB

            Update mode:  Continuous

            System volume:  Yes 

            Data stripe size:  64 KB

            Write-back cache:  Off

            Initialized:  Yes 

            Parity errors:  0

            Blocks with media errors:  0

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

             

            Hardware Information

             

             

            Controller name:  Intel Chipset SATA RAID Controller

            Type:  SATA

            Mode:  RAID

            Number of SATA ports:  4

            Number of volumes:  1

            Volume:  Volume_0000

            Number of spares:  0

            Number of available disks:  0

            Rebuild on Hot Plug:  Disabled

            Manufacturer:  32902

            Model number:  10282

            Product revision:  49

            Direct attached disk:  KN1280L013609018EFHC

            Direct attached disk:  JR10044M0RYTAN

             

             

            Disk on Controller 0, Port 0

            Status:  Normal

            Type:  SATA SSD

            Location type:  Internal

            Usage:  Master disk

            Size:  119 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            Transfer rate: 6 Gb/s

            Model:  LITEON CV1-8B128                       

            Serial number:  KN1280L013609018EFHC

            SCSI device ID:  0

            Firmware:  G871201

            Physical sector size:  512 Bytes

            Logical sector size:  512 Bytes

             

             

            Disk on Controller 0, Port 2

            Status:  Normal

            Type:  SATA disk

            Location type:  Internal

            Usage:  Recovery disk

            Size:  932 GB

            System disk:  No

            Disk data cache:  Enabled

            Command queuing:  NCQ

            Transfer rate: 6 Gb/s

            Model:  HGST HTS721010A9E630                   

            Serial number:  JR10044M0RYTAN

            SCSI device ID:  2

            Firmware:  JB0OA3J0

            Physical sector size:  4096 Bytes

            Logical sector size:  512 Bytes

             

             

            Empty port

            Port:  1

            Port location:  Internal

             

             

            Empty port

            Port:  3

            Port location:  Internal

            • 3. Re: RAID questions
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Shao,

               

              As per the information provided, I was able to find out you created the RAID 1 indeed, with one SSD and an HDD.

               

              The RAID 1 is working as expected, both drives are transformed into 1 logical drive, this is used for reliability or to keep your files safe, since it copies whatever you do in both disks.

               

              With the drives you have, this configuration is not recommended, since it is meant to be done with 2 drives of the same capacity to avoid losing space (the smallest drive decides the space available, that is why you are seeing the SSD only).

               

              In order to fix this, you can simply install Windows in your system again and select the SSD which would be the best and fastest drive.

               

              Hope this information can be informative and useful for you.

               

              If any additional inquiries are present, feel free to contact us back

               

              Regards,
              Esteban C

              • 4. Re: RAID questions
                shao

                Thanks for the help, I was trying to use the Intel RST option rom on my predator 15 but it will not open. So how should I reinstall windows in my system? I am not familiar with this lol. And my OS is currently installed on my SSD i think.

                • 5. Re: RAID questions
                  shao

                  Thanks for the help, I was trying to use the Intel RST option rom on my predator 15 but it will not open. So how should I reinstall windows in my system? I am not familiar with this lol. And my OS is currently installed on my SSD i think.

                  • 6. Re: RAID questions
                    shao

                    Also if i reinstall my OS do i need a key for activation? or ..

                    • 7. Re: RAID questions
                      shao

                      One more question, what do I have to do if I want to break the RAID1? I found this

                      predator G9-591-58GN BIOS Unable to Access the RAI... - Acer Community - 436242

                      online I am afraid if I cant undo the RAID

                      • 8. Re: RAID questions
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hello Shao,

                         

                        I understand, the way to do this would be by removing one of the drives from the array (the 2 drives that are configured in RAID 1).

                         

                        For Intel boards this can be by using the ctrl-I panel, it can be accessed when you restart the system and start pressing "ctrl" key + "i" key.

                         

                        It brings up a control panel where you can create, delete, or repair RAID configurations.

                         

                        Here you can find a picture of the option ROM

                         

                        Control I main.jpg

                        The option you want to look for is "Reset Disks to Non-RAID

                         

                        If the configuration or options available in your option ROM are different, please let me know which are the options you have or contact Acer directly to get instructions directly from them (recommended option).

                         

                        Hope this can assist with your inquiry.

                         

                        Thanks,
                        Esteban C.

                        • 9. Re: RAID questions
                          shao

                          Thank you for the help, however I tried the method u provided and it doesn't work on my acer predator. Is that the only way to undo my RAID?

                          • 10. Re: RAID questions
                            shao

                            So I found that acer disabled the RAID bios on their devices, but then I am not clear if this is a software RAID or a hardware RAID now.

                            • 11. Re: RAID questions
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              shao,

                               


                              If the RAID was created with Intel RST, it is a software RAID, hardware RAID requires a RAID controller.

                               

                              Now, related to your issue, in the "manage" tab of RST, you should see, "delete this volume" this will remove the RAID configuration and since it is RAID 1 you should not get any informations lost.

                               

                              Additional reference link: http://www.intel.com/content/www/us/en/support/boards-and-kits/000006188.html

                               

                              Hope this can assist your inquiry to get this fixed for you :)

                               


                              Regards,
                              Esteban C

                              • 12. Re: RAID questions
                                shao

                                Well unfortunately I don't see the delete volume option on my rst software

                                • 13. Re: RAID questions
                                  shao

                                  And I contacted microsoft and acer,  both of them recommended me to format my drives and reinstall my Oscar in order to remove my array, all other options I found online r not applicable to my laptop

                                  • 14. Re: RAID questions
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thank you for the quick answer! I believe with Windows 10* you have the option to link the current license you own to your email account, to avoid loosing it if you have to perform a clean installation.


                                    Here something that can help: http://www.ghacks.net/2016/08/15/link-microsoft-account-windows-10-license/


                                    NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

                                    If any further inquiries are present, we are here to assist you :)

                                    Regards,
                                    Esteban C

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