This message was posted on behalf of Intel Corporation1 of 1 people found this helpful
In this case the problem could be related to the fact that Windows® 7 is not compatible with USB 3.0 or higher.
Based on the specifications of the board, I can see there are 4 USB 2.0 ports in the front, did you try those?
On the following link you will see the board specifications:
If after that, the problem persists, then there are different things that we can try, but I need to let you know that most of the links below are in reference to Intel® NUCs and boards, so, the steps might be different for an MIS board, still I wil give you the links, so you can see them:
First a BIOS update to the latest version:
Once you do that, please get in the BIOS, and look for an option that says xHCI and disable it and try to install Windows® 7 again.
If that option still does not work, then we will need to install the USB 3.0 drivers manually, on the following link, you will get the reference of how to do that:
This is a video for Youtube® that might be helpful:
Another option will be to use the Windows* 7 USB 3.0 Creator Utility:
NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
After checking all the information above, if the problem remains, then the best thing to do will be to get in contact directly with MSI or Microsoft:
MSI’s phone number: 1 626-271-1004
MSI’s support site: https://us.msi.com/support
Microsoft’s phone number: 1 800-642-7676
Microsoft’s support site: https://support.microsoft.com/en-us
Any questions, please let me know.
1 of 1 people found this helpful
Which ports are your mouse and keyboard plugged into?
I ask because there are two USB 3.x controllers on that mainboard; one is Intel based, one is Asmedia based. You're only installing the Intel USB 3.x driver from what I see, so if your mouse and keyboard are plugged into the Asmedia ports, that would explain the issue.
USB 3.1 Gen1 = Intel
USB 3.1 Gen2 = Asmedia
So the two correct drivers would be:
USB 3.1 Gen2 (Asmedia): http://dlcdnet.asus.com/pub/ASUS/misc/usb30/Asmedia_USB_Win7-81-10_V116331.zip
-I got the driver from Lenovos page, same result. (They're all the same, just other brandings. But you never know.) (Intel(R) USB 3.0 eXtensible Host Controller für Windows 7 (32 Bit und 64 Bit) – ThinkCentre / ThinkStation - Lenovo Supp… )
The Lenovo driver is not the right one, it's for an older Intel chipset.
-I manually installed the driver to sys32 and WIN auto-searched and found it. When trying to apply the driver, this message will appear: "File couldn't be found."
If you did what I think you did and just copied the *.sys file to System32, then that is not a good thing -- driver files get copied to a few places.
-I then manually pointed WIN at the according *.inf file. It takes the driver, but then mouse and keyboard seize to work. Even after reebooting. So I had to restore to a earlier state, which worked fine.
Which *.inf did you use here?
Thank you for your advice!
I suspect there is some "compatibility issues to move people to newer OS" going on here (It's sad to get used to that.), and it worked. I got Win 10 yesterday and with that, all the problems were gone.
So, you may close this case unsolved, but with the problem not longer existing.
To answer your questions:
"Which ports are your mouse and keyboard plugged into?" (Yipp, I can't find the "quote" button^^)
-I tried all of them. Even the USB 2.0 "front panel" ones had the same issue.
"USB 3.1 Gen1 = Intel
USB 3.1 Gen2 = Asmedia"
-Yes, I got those drivers. The ones from the CD that came with the board, and the ones from those URL you stated. Both didn't work.
"The Lenovo driver is not the right one, it's for an older Intel chipset."
I removed it after not working.
"If you did what I think you did and just copied the *.sys file to System32, then that is not a good thing -- driver files get copied to a few places."
I copied the whole directory (iusb3hub.cat .inf .man and .sys and iusb3xhc.cat .inf .man and .sys) to the sys32 folder.
What other places?
"Which *.inf did you use here?"
I tried both with same results.
Don't think your answer wouldn't be helpfull now that I got Win 10. I still have the clone of my harddrive, so if I got rid of the issue, I'd love to keep my beloved Win7.
And thx a bunch to you guys for being that supportive!
This message was posted on behalf of Intel Corporation
Thank you very much to Gize2 for the information posted previously.
Thank you very much for letting us know that information.
Yes, that is correct, some features like USB 3.0 are newer than Windows® 7 and some compatibility problems are expected, but if you need to use that operating system then the steps provided previously are the ones to try.
We are glad to hear that you purchase Windows® 10, and now there should not be any problems installing the operating system, and the PC should work just fine.
Any questions, please let me know.