First of all, I do not see this issue and I have had WY NUCs connected to various Acer and Samsung DVI monitors (using both mHDMI-to-DVI and mDP-to-DVI adapters). I have also had them connected to various Seiki and Samsung HDMI TVs (in the latter case, passing through an Onkyo TX-NR616 receiver).
Secondly, this is NOT a common problem. The issue behind the reports from years gone by was the result of Visual BIOS not being able to handle monitors and TVs that could not support the 1024x768 resolution. This issue was fixed long ago (in BIOS 25, in fact).
Thirdly, there was simply not enough room in the firmware flash component to support both text-based and graphical BIOS Setup programs. Visual BIOS is the only BIOS Setup engine you have (or will ever see).
Ok, to your problem...
First of all, a question - Do you always wait for the splash screen to appear before pressing F2? If so, start pressing (and releasing) F2 immediately after pressing the power button and continue to do so until the splash screen (appears and) disappears.
Second, are you running Windows 10? If so, you can choose to restart the system in such a way that Visual BIOS will be automatically invoked. The instructions are as follows:
- Click on the Start button and select Settings.
- Select Update and Security.
- Select Recovery.
- Under Advanced Startup, select Restart Now.
- Select Troubleshoot.
- Select Advanced Options.
- Select UEFI Firmware Settings.
- Click Restart (the system should restart and enter Visual BIOS).
Hope this helps,
Hello jaziii ,
Thank you, Scott for the good contribution for the issue.
I can see that you have performed good troubleshooting so far!
Have you tried with a BIOS recovery? With Intel NUCs, the BIOS recovery adds every single updates that have been released with previous BIOS versions, for that reason it would be good to do it, just to make sure all updates have been added to your system.
Here the download link: https://downloadcenter.intel.com/download/26159/BIOS-Update-WYLPT10H-86A-?product=81164
Here the instructions to perform the recovery: http://www.intel.com/content/www/us/en/support/boards-and-kits/000005532.html
If the problem persists after doing this, as a troubleshooting step you can replace the unit, there is a chance you have a faulty unit.
Please let me know how it goes :)
Appreciate the reply. Unfortunately, UEFI Firmware Settings does not appear - Only System Restore, System Image Recovery, etc.
Regarding this problem, I disagree, a search of the Internet turns up many people still having issues with getting into Visual BIOS with versions after 25.
I will try Esteban's approach next.
Esteban, I tried the recovery process with BIOS v42. No luck. Intel NUC logo appears with the F2, F7 and F10 options. I press F2, the screen flashes and goes blank. Next step to take? ~Jim
Do you have Fast Boot enabled?
Try disabling it. Reboot into the BIOS via Scott's method.
Also, what USB devices are plugged in?
If UEFI Firmware Settings does not appear, this means that you have Windows 10 installed in Legacy mode. Bummer, this method won't be available in this case...
I found this thread with some peers that were able to fix the issue, please check the "Correct Answer" and the answer #5, both have workarounds for you to try.
Please let us know how it goes.
Reply #1 - not applicable / not valid because UEFI firmware settings option does not appear
Reply #2 - I tried the BIOS recovery with the same version I have installed (v42), did not help
Reply #5 - Fast boot was disabled a long time ago. I see the F2, F7 and F10 options - it goes blank AFTER I press F2. No USB or SSD drives attached. Only keyboard and monitor
Reply #7 - I've tried this before posting this query.
I've tried different monitors - connected via HDMI, DVI (via DisplayPort to DVI adapters) and VGA (via DisplayPort to VGA adapter.
Still can't see Visual Bios screen. Even tried hitting F9 to set to defaults and F10 to save even though I couldn't see anything but still no good.
Hello jaziii ,
Thank you for the answer provided.
At this point, I believe it would be good to contact the support center for your current location to let them know about what you've done so far and proceed accordingly.
Here you can find support from different places:
Esteban, what is the URL for support center in the US? Jim
Esteban, thank you for checking in. Unfortunately, the support team hours of M-F 7am to 5pm conflict with my work schedule... I'm on conference calls most of the day and can't spend time on the phone with support troubleshooting the issue. It would be much better if I could interact with them via email.