Dish Anywhere Playback Flickering

DDeni4 · ‎09-24-2016

I've just received a new computer that I want to use as a 2nd TV at times using the Dish Anywhere feature. I've used the app on tablets and the website on my laptop, and never had an issue. However with this new PC I am getting a playback screen that flickers. This Dell All-in-One unit comes with the Intel HD Graphics 530 adapter. Researching the issue online, I can see that several have had this issue, but I cannot find a posted resolution.

The flickering or flashing is constant whether viewing live TV or recorded DVR programs. I've tried multiple drivers, updated flash, and updated to the Intel driver. No changes. It reminds me a bit of the old days where if the refresh rates weren't in sync there would be an issue. I never lose video though. It is a bit choppy but the real issue is the brightness flickering, almost like it would look if people were taking flash photography of the scene.

I'm hoping someone on the forum has some information that can help!!

idata · ‎09-26-2016

Hello DeeDub:

The following driver is the latest version for the Intel® HD Graphics 530 controller, it is version 4501, please try to install it manually:

Instructions to install it the driver manually for Windows® 8 and 10:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html

Instructions to install it the driver manually for Windows® 7:

http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005474.html

Driver 4501:

https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345 https://downloadcenter.intel.com/download/26228/Intel-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88345

Which Windows version are you using?

What is the model of the PC?

On the following link, you will be able to download drivers directly from Dell's web site, you might be able to find the proper graphics driver in there:

http://www.dell.com/support/home/us/en/19/Products/?app=drivers http://www.dell.com/support/home/us/en/19/Products/?app=drivers

Another option will be to use the Microsoft drivers, you can do that by doing a Windows update on the PC.

Please let me know the results of trying the steps above.

Any questions, please let me know.

Alberto

idata · ‎10-06-2016

Hello DeeDub:

I just wanted to check if the information posted previously was useful for you and the problem was resolved or if it still persists?

Any questions, please let me know.

Alberto