Thanks for your reply! I am using the previous driver version (184.108.40.20663) again, so I cannot provide logfiles for the new driver version (220.127.116.1101).
Answers (N/A if not applicable)
Provide a detailed description of the issue
The new driver version 18.104.22.16801 causes a blue screen with a Driver Power State Failure error when I shut down the PC at the end of the working day, but only if the PC was in sleep mode (S3) before! (The Windows shutdown screen freezes and after a couple of minutes the blue screen appears.)
Sleep mode (S3) and wake up itself works flawless, regardless how often I use it.
If the PC was not in sleep mode (S3) the whole working day, shutdown works flawless also.
A downgrade to the previous driver version 22.214.171.12463 fixes the issue.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Often (51-99%): X
Very Sporadic (<20%):
Brand and Model of the system.
ASUS VivoMini UN65 (BIOS 0602)
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
EFP, EIZO, HDMI-to-DVI
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsoft Windows 10 Pro (10.0.10586 Build 10586)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1680x1050, 60p Hz
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
- Please see detailed description.
Edit: Sorry, I do not know why the table does not display correct. (In the editor the table is correct.)
Thank you for the information, to further investigate on this issue, could you please post the following information that we are missing from the link above; I will really appreciate it if you could.
You can provide us this information eve though the 126.96.36.19901 is not installed.
Intel SSU (System Support Utility):
Download Intel® System Support Utility
Download the utility
Run the exe and select 'Scan'
Save and include as an attachment int he Intel Community Forum
Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
Include DxDiag.txt as an attachment in the Intel Community Forum
Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
Hello APMichael ,
I have tested this driver with several systems but I do not get any blue screen, I see everything normal, then I put the system to sleep and wake up the system, then I shut off the system but I did not get any blue screen.
I couldn’t do the test with a system similar like yours to be honest, but I did the test with systems that have the same graphics and support the same driver.
At this point if the problem persists, I strongly recommend contacting your system manufacturer and asking them if they can do the test with a system similar like yours and to see if they get the same problem, if they do not get the same problem, you might need to get a replacement from them.
Something that you can try is the following:
Uninstall the graphics driver; please see Uninstalling the Intel® Graphics Driver.
Once the driver is uninstalled, reinstall the driver manually, please see How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
I hope this can help.
thank you very much for your detailed reply.
I have two of those "ASUS VivoMini UN65" PCs and on both the issue occurred. With all previous driver versions I used before a blue screen never appears, so there must be something different in the latest driver version. (The PC should be in sleep mode for more than 30 minutes. Short sleep periods did not trigger the issue.)
I already tried uninstall-reinstall before I downgrade to the previous driver. (I also thought that the GDI security patch for Windows could be the culprit, but the previous driver version still works flawless with the September 2016 Windows updates.)
Now I will wait for the next driver release and see if the issue occurs again.
Did you contact ASUS to get some assistance? From our end the driver is working without issues and the driver for your systems, ASUS may have customized your system driver and they are more familiar with these components, they should be able to assist you better.
I can see based on your system model that you provided, you can download the proper drivers for your system here:
Please let me know how it goes with the driver from your system manufacturer and if the problem persists we will further investigate on that.
No, I didn't contact ASUS because the issue affects an Intel CPU-GPU and its official Intel driver(s). And again a fact which shouldn't be dismissed: "With all previous driver versions I used before a blue screen never appears, so there must be something different in the latest driver version."
Except of the Intel MEI driver there are no special system drivers provided by ASUS. (And I use that one already.)
But anyway thanks again for your great help! If the next driver release triggers the blue screen again, I will contact ASUS also. (And I'm able to provide the Windows dump files.)
Please allow me to further investigate on this issue.
The reason why I asked about reporting the issue to ASUS is that their drivers could be customized to specifically work with your system, and for them to try it in a system similar like yours.
I'm sorry there is a new Beta driver that you can try, you can download it here:
Please let me know how it goes.
I installed the beta driver this morning. Sadly, the blue screen appears again on the first shutdown after a sleep mode period of 45 minutes. I attached the Windows dump file.
I suppose that the Intel Local Management Service (LMS) could be involved. With the previous graphics drivers the Windows event log shows following two entries after every wake up:
1) LMS cannot connect to Intel(R) MEI driver [LMS, EID 2001]
2) Port Forwarding Service connected to Intel(R) MEI driver [LMS, EID 2000]
But these two entries are missing with the latest respectively the beta driver (after a longer sleep mode period).
minidump.zip 41.9 K
Did you try reinstalling the Intel(R) MEI driver to see if it works any better?
You can download it from the asus website.
Yes, but no change. Windows Driver Search finds a newer MEI driver version, but that version also doesn't help.
Because all previous graphics drivers (<=4463) are working flawless and the latest graphics drivers (>=4501) are causing a blue screen, the logical consequence is that the latest drivers must have a bug. If you don't agree, then please explain why all previous drivers are working flawless. Can't you contact the devs of the drivers?
Thank you APMichael for this valuable information, I agreed with you, I'm just gathering more information to further investigate this issue, we really appreciate you have taken your valuable time to report this issue to us.
Please allow me to further investigate on this issue and once we have an answer we will post it here.