1 2 Previous Next 26 Replies Latest reply on Nov 24, 2016 8:35 AM by Ronald_Intel

    Driver version 15.40.28.4501 causes a blue screen

    APMichael

      The new driver version 15.40.28.4501 causes a blue screen with a "Driver Power State Failure" error when I shut down the PC at the end of the working day, but only if the PC was in sleep mode (S3) before! (The Windows shutdown screen freezes and after a couple of minutes the blue screen appears.)

       

      Sleep mode (S3) and wake up itself works flawless, regardless how often I use it.

       

      If the PC wasn't in sleep mode (S3) the whole working day, shutdown works flawless also.

       

      A downgrade to the previous driver version 15.40.25.4463 "fixes" the issue.

       

       

      System: i3-6100U (HDG 520), Windows 10 (x64, 1511, all September 2016 updates, fast startup disabled)

        • 1. Re: Driver version 15.40.28.4501 causes a blue screen
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello APMichael,
           
          To better assist you, could you please fill out the information at the following link and then POST it here.
          https://communities.intel.com/thread/77761
           
           
          Regards,
           
          Ivan
           

          • 2. Re: Driver version 15.40.28.4501 causes a blue screen
            APMichael

            Thanks for your reply! I am using the previous driver version (15.40.25.4463) again, so I cannot provide logfiles for the new driver version (15.40.28.4501).

             

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            The new driver version 15.40.28.4501 causes a blue screen with a Driver Power State Failure error when I shut down the PC at the end of the working day, but only if the PC was in sleep mode (S3) before! (The Windows shutdown screen freezes and after a couple of minutes the blue screen appears.)

             

            Sleep mode (S3) and wake up itself works flawless, regardless how often I use it.

             

            If the PC was not in sleep mode (S3) the whole working day, shutdown works flawless also.

             

            A downgrade to the previous driver version 15.40.25.4463 fixes the issue.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            Always (100%):

            Often (51-99%): X

            Sporadic (20-50%):

            Very Sporadic (<20%):

            Hardware (HW)

            Brand and Model of the system.

            ASUS VivoMini UN65 (BIOS 0602)

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            N/A

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EFP, EIZO, HDMI-to-DVI

            How much memory [RAM] in the system (see note2 below).

            8 GiB

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            N/A

            Hardware Stepping (see note1 below).

            PCI\VEN_8086&DEV_1916&SUBSYS_86941043&REV_07

            PCI\VEN_8086&DEV_1916&SUBSYS_86941043

            PCI\VEN_8086&DEV_1916&CC_030000

            PCI\VEN_8086&DEV_1916&CC_0300

            Software (SW)

            Operating System version (see note2 below).

            Microsoft Windows 10 Pro (10.0.10586 Build 10586)

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            GOP 9.0.1047

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            15.40.28.4501

            SW or Apps version used to replicate the issue.

            N/A

            Configurations

            Single display, clone, or extended (see note2 below).

            Single display

            Display resolution & refresh rate setting of each display (see note2 below).

            1680x1050, 60p Hz

            AC or DC mode, i.e. is power cable plugged in or not?

            AC

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

            1. Please see detailed description.

            ...

             

            Edit: Sorry, I do not know why the table does not display correct. (In the editor the table is correct.)

            • 3. Re: Driver version 15.40.28.4501 causes a blue screen
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Thank you for the information, to further investigate on this issue, could you please post the following information that we are missing from the link above; I will really appreciate it if you could.
              You can provide us this information eve though the 15.40.28.4501 is not installed.
               
              Intel SSU (System Support Utility):
              Download Intel® System Support Utility
              Download the utility
              Run the exe and select 'Scan'
              Save and include as an attachment int he Intel Community Forum
               
              DxDiag Instructions:
              Click on the “Start Menu” -> Type “DxDiag” -> Press “Enter” -> Wait for the DirectX Diagnostic Tool to finish loading
              In the DirectX Diagnostic Tool, click “Save All Information” -> Save the file DxDiag.txt
              Include DxDiag.txt as an attachment in the Intel Community Forum
               
              DispDiag Instructions:
              Click on the “Start Menu” -> Type “cmd” -> Then a command shell window will open
              In the command shell, type “dispdiag -out %homepath%\Desktop\DispDiag-Intel-Issue.dat” -> The command shell will output something similar to “Dump File: C:\Users\[username]\DispDiag-########-######-#####-#####.dat”
              Locate the .dat file on your desktop and include DispDiag-Intel-Issue.dat in the Intel Community Forum
               
              Regards,
               
              Ivan
               

              • 4. Re: Driver version 15.40.28.4501 causes a blue screen
                APMichael

                Ok, here are the logfiles.

                • 5. Re: Driver version 15.40.28.4501 causes a blue screen
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello APMichael ,
                   
                  I have tested this driver with several systems but I do not get any blue screen, I see everything normal, then I put the system to sleep and wake up the system, then I shut off the system but I did not get any blue screen.
                   
                  I couldn’t do the test with a system similar like yours to be honest, but I did the test with systems that have the same graphics and support the same driver.
                   
                  At this point if the problem persists, I strongly recommend contacting your system manufacturer and asking them if they can do the test with a system similar like yours and to see if they get the same problem, if they do not get the same problem, you might need to get a replacement from them.
                  Something that you can try is the following:
                  Uninstall the graphics driver; please see Uninstalling the Intel® Graphics Driver.
                  Once the driver is uninstalled, reinstall the driver manually, please see How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
                   
                  I hope this can help.
                   
                  Regards,
                   
                  Ivan
                   

                  • 6. Re: Driver version 15.40.28.4501 causes a blue screen
                    APMichael

                    Hello Ivan,

                     

                    thank you very much for your detailed reply.

                     

                    I have two of those "ASUS VivoMini UN65" PCs and on both the issue occurred. With all previous driver versions I used before a blue screen never appears, so there must be something different in the latest driver version. (The PC should be in sleep mode for more than 30 minutes. Short sleep periods did not trigger the issue.)

                     

                    I already tried uninstall-reinstall before I downgrade to the previous driver. (I also thought that the GDI security patch for Windows could be the culprit, but the previous driver version still works flawless with the September 2016 Windows updates.)

                     

                    Now I will wait for the next driver release and see if the issue occurs again.

                     

                    Kind regards,

                    Michael

                    • 7. Re: Driver version 15.40.28.4501 causes a blue screen
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Did you contact ASUS to get some assistance? From our end the driver is working without issues and the driver for your systems, ASUS may have customized your system driver and they are more familiar with these components, they should be able to assist you better.

                       

                       

                      I can see based on your system model that you provided, you can download the proper drivers for your system here:

                      VivoMini UN65 | Mini PCs | ASUS Global

                       

                      Please let me know how it goes with the driver from your system manufacturer and if the problem persists we will further investigate on that.

                       

                      Regards,

                       

                      Ivan

                      • 8. Re: Driver version 15.40.28.4501 causes a blue screen
                        APMichael

                        No, I didn't contact ASUS because the issue affects an Intel CPU-GPU and its official Intel driver(s). And again a fact which shouldn't be dismissed: "With all previous driver versions I used before a blue screen never appears, so there must be something different in the latest driver version."

                         

                        Except of the Intel MEI driver there are no special system drivers provided by ASUS. (And I use that one already.)

                         

                        But anyway thanks again for your great help! If the next driver release triggers the blue screen again, I will contact ASUS also. (And I'm able to provide the Windows dump files.)

                        • 9. Re: Driver version 15.40.28.4501 causes a blue screen
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Please allow me to further investigate on this issue.
                           
                          The reason why I asked about reporting the issue to ASUS is that their drivers could be customized to specifically work with your system, and for them to try it in a system similar like yours.
                            
                           
                          Regards,
                           
                          Ivan
                           

                          • 10. Re: Driver version 15.40.28.4501 causes a blue screen
                            Intel Corporation
                            This message was posted on behalf of Intel Corporation

                            I'm sorry there is a new Beta driver that you can try, you can download it here:
                            https://downloadcenter.intel.com/download/26305/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=88355

                            Please let me know how it goes.

                            Ivan.

                            • 11. Re: Driver version 15.40.28.4501 causes a blue screen
                              APMichael

                              I installed the beta driver this morning. Sadly, the blue screen appears again on the first shutdown after a sleep mode period of 45 minutes. I attached the Windows dump file.

                               

                              I suppose that the Intel Local Management Service (LMS) could be involved. With the previous graphics drivers the Windows event log shows following two entries after every wake up:

                              1) LMS cannot connect to Intel(R) MEI driver [LMS, EID 2001]

                              2) Port Forwarding Service connected to Intel(R) MEI driver [LMS, EID 2000]

                              But these two entries are missing with the latest respectively the beta driver (after a longer sleep mode period).

                              • 12. Re: Driver version 15.40.28.4501 causes a blue screen
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Did you try reinstalling the Intel(R) MEI driver to see if it works any better?
                                 
                                You can download it from the asus website.
                                https://www.asus.com/Mini-PCs/VivoMini-UN65/HelpDesk/
                                 
                                Ivan.
                                 

                                • 13. Re: Driver version 15.40.28.4501 causes a blue screen
                                  APMichael

                                  Yes, but no change. Windows Driver Search finds a newer MEI driver version, but that version also doesn't help.

                                   

                                  Because all previous graphics drivers (<=4463) are working flawless and the latest graphics drivers (>=4501) are causing a blue screen, the logical consequence is that the latest drivers must have a bug. If you don't agree, then please explain why all previous drivers are working flawless. Can't you contact the devs of the drivers?

                                  • 14. Re: Driver version 15.40.28.4501 causes a blue screen
                                    Intel Corporation
                                    This message was posted on behalf of Intel Corporation

                                    Thank you APMichael for this valuable information, I agreed with you, I'm just gathering more information to further investigate this issue, we really appreciate you have taken your valuable time to report this issue to us.

                                    Please allow me to further investigate on this issue and once we have an answer we will post it here.

                                     Best wishes,


                                    Ivan 

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