Intel UP board cannot detect Intel's SR300 depth camera

[ILope3]

Hello,

I have read other posts that have a problem just like mine (such as this one ) but none of them has a solution that works for me.

First I got the SR300 camera and I tested it with my laptop (running Win10), I connected the camera, installed the corresponding DCM, Intel's SDK and everything worked great.

But now I am using the UP board that comes as part of the http://click.intel.com/intelr-realsensetm-robotic-development-kit.html Intel® RealSense™ Robotic Development Kit with the same Windows 10 (fresh install with the board connected to the internet and no pending updates) and I am getting the error: "The installer failed to detect an Intel® RealSense™ 3D camera on this system" when I try to install Intel's DCM. These are screenshots of the errors I'm getting (excuse that it is in Spanish):

"The installer has failed to detect the Intel RealSense 3D camera in the system. The installation has been cancelled"

In both screenshots the camera was connected to the board's USB 3.0. I tried connecting it with two different cables (one that goes directly from the camera to the board's port and another one that needs to go through an adapted that comes with the board) but I got the exact same results.

Just like it happened with some of the other people that had a problem like this, the camera is actually recognized by the system.

This is my of the ejectable devices' list:

And this one the device manager:

Under the ¨image devices¨ tab there are two devices, I verified and one corresponds to the RGB camera and the other one to the Depth camera. The camera's microphone is also detected (on the second red rectangle). When I run the "Camera" application on Windows I can view the RGB image taken by the camera, but not the depth image. I think this is to be expected since I can't install the DCM. The UP board only has one USB 3.0 port (and I have only one board) so I cannot change the camera to another USB, a solution that seemed to work for other people.

I don't think that the USB 3.0 port is faulty because the UP board has no trouble with the R200 camera that comes with the kit; I only have to install the DCM, the SDK and the R200 camera works on the UP just like the SR300 did on my laptop. To ensure that the problem wasn't caused by the R200 camera I formatted the board, reinstalled Windows from scratch and since then I have only connected the SR300 camera, but with the same results.

I believe that I should be able to use the SR300 with the UP board and I haven't found any indication to the contrary in the documentation, but I have run out of things to try so I would appreciate any ideas you can give me. ç

Thank you,

[alido]

Hello, I have the exact same problem with the UP board. I don't know if we are doing something wrong or if the board just doesn't support this camera. Could someone please confirm this?

[idata]

Hello All:

I apologize for the inconvenience.

Please let me review your case, as soon as I have an asnwer the thread will be updated.

Regards,

Amy.

[idata]

Hello Irene,

Thank you for your interest in the Intel Robotics Development Kit and RealSense technology. In short, the Up Board included in the Robotics Development kit only supports the Intel RealSense R200 camera.

Below are the reasons:

1. The SR300 camera is only validated to run on systems with a 6th Gen Intel Core processor and Windows 10 as stated in the https://downloadmirror.intel.com/25044/eng/sr300_3_2_release_notes.pdf Release Notes of the DCM. The Up Board has an Atom processor. Even if you could connect the SR300 camera to the USB3.0 port of the Up Board, the camera may not work because it is an unsupported processor. In all of the online documentation for the SR300 camera, you will find that the system requirements say something similar to, "Windows 10 and a 6th generation Intel® Core™ processor or later." As seen in the Hardware Requirements section of https://software.intel.com/en-us/articles/introducing-the-intel-realsense-camera-sr300 https://software.intel.com/en-us/articles/introducing-the-intel-realsense-camera-sr300 and the "Additional Information" section of the SR300 Click site: http://click.intel.com/intelrrealsensetm-developer-kit-featuring-sr300.html.2. The R200 is validated to run on the Atom Z8000 series processor, such as the one on the Up Board. However, Windows 10 on Atom is not a validated configuration. It may work, but Intel cannot guarantee that it will work. R200 is validated to run on Atom with Linux and Android OSes, not Windows.

3. All RealSense cameras must be connected directly to USB 3.0 ports on the system. The SR300 Dev Kit comes with a USB 3.0 Type A connector. The only USB3.0 port on the Up Board is of type Micro B, so you cannot directly connect your SR300 camera to the USB 3.0 port on the Up Board. The USB Type A connectors on the Up Board are USB 2.0, not USB 3.0. You probably connected your R200 camera to the USB 3.0 Micro B port on the Up Board. This may be why the DCM was able to recognize the R200 camera and not the SR300 camera.

Please confirm if this information answers all your questions. Have a great day!

Best Regards,Jesus GarciaIntel Customer Support

[PBarb2]

Hello

Since is not possible use you SR300 camera in you UP Board, do you have another similar product to UP Board capable of handle the SR300 camera??

Best regards

Pedro Barbosa

[idata]

Hi Pedro,

We cannot recommend a particular board for you but we can direct you on how to find one based on 6th Gen Intel Core processors. Start off by going to http://ark.intel.com/ http://ark.intel.com and scroll down to the Embedded Processors section. There you will see listed at the top the 7th Gen and 6th Gen Intel Core processors.Click on the processor family of your choice and it will take you to a page such as http://ark.intel.com/products/family/88392/6th-Generation-Intel-Core-i7-Processors# @Embedded http://ark.intel.com/products/family/88392/6th-Generation-Intel-Core-i7-Processors# @Embedded.Decide which particular processor model you are interested in. Then go to http://processormatch.intel.com/Processors/Index/ http://processormatch.intel.com/Processors/Index/ and expand the section which may contain the processor model you have chosen in the previous step. For example, you may end up on http://processormatch.intel.com/Processors/ByFamilyName?familyName=6th%20Generation%20Intel%C2%AE%20Core%E2%84%A2%20i7%20Processors http://processormatch.intel.com/Processors/ByFamilyName?familyName=6th%20Generation%20Intel%C2%AE%20Core%E2%84%A2%20i7%20Processors.Expand the section for your processor and click Select.There you will find a variety of 3rd party boards that may fit your needs. Note that these are not the only boards that support these processors, there are many others. It is up to you to shop around and find the right board for your needs. I am just giving you a starting point and the processors to look for.Whichever board you choose, ensure that it supports USB3 natively so that you can connect your SR300 camera directly to it. Please confirm if this information is helpful for you. Regards,-Pablo