9 Replies Latest reply on Sep 26, 2016 6:02 PM by Intel Corporation

    AC3165 problem with bluetooth on win7

    m4sta

      Hi there,

      I'm struggling with making my bluetooth to work properly on windows 7 64bit.

      I have tried installing several different drivers from intel website but non of them solved the problem.

      Basically I can use my bluetooth to play music through bluetooth speakers or headphones.

      The problem is that I can't recive any files from any device. I can send files but can't recive any.

      When I reboot my laptop I can recive files for a minute, then it stops working and the only way to make it work again is reboot, but then again it stops working after a minute.

      All the services are running. I tried ticking and unticking the boxes that allow windows to turn off device automaticaly to save power.

      Nothing helps.


      Funny thing is that when I uninstall drivers completely and bluetooth runs on some windows stock drivers (windows generic device) I can send and recive files as much as I want but can't listen to the music via bluetooth.

       

      I'm just so sick of it right now.

       

      Please, please help!!!

        • 1. Re: AC3165 problem with bluetooth on win7
          m4sta

          I still haven't found the solution.

          Tried different drivers, older and newer but nothing helps. It's like if the bluetooth was going to sleep after a few minutes and only reboot wakes it up for another few minutes.

          When I try to send files from my laptop to my phone, it works perfectly fine. Just can't send anything from my phone to my laptop.

           

          Help, please.

          I really don't want to go back to windows 10, where everything was working as it should.

          • 2. Re: AC3165 problem with bluetooth on win7
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            m4sta,

            When you said you used Windows®10 and everything was working as it should and when you went to back to Windows*7 this situation started, it may be that there is remaining files from Windows®10 that might be causing a conflict with the Bluetooth* Protocols.

            Have you tried to do a clean uninstall of the OS and adapter and then install the OS again from scratch and later the latest drivers for this OS? If not, this option may be just what you need to have this situation fixed.

            Here are some tips:

            1.  Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

            2.  In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 3160 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

            3.  Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

            4. Then, clean uninstall the OS and proceed to installing it again from scratch. Once you have done it. Do the following:

            5. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation,  make sure to customize the installation and install all the 3 driver components.

            6. *It is important to consider if the adapter is the one installed by factory, to obtain the drivers from your computer manufacturer. You may find their contact information by accessing this link: Computer Manufacturer Support Websites

            7. Alternatively, you can use our latest generic drivers found in our download center. For your convenience, here is the link: Intel® PROSet/Wireless Software and Drivers for Windows 7* Package Version: 19.10.0. The driver for this adapter in this package is the 18.33.3.2

            Let us know if these tips helped you resolve this situation.

            Best regards,
            Aleki

            • 3. Re: AC3165 problem with bluetooth on win7
              m4sta

              Hi there,

              Thank you for your reply.

               

               

              I've done the clean install of Windows 7 so there is no remaining files from win10.

              Laptop is a "HP 15-291sa" but the manufacturer only provides drivers for windows 10.

               

              I uninstalled all the drivers again and tried to use the one from the link you provided, but that only installed driver for my wi-fi, not for my bluetooth.


              Unfortunately, my problem still exists.

              • 4. Re: AC3165 problem with bluetooth on win7
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                m4star,

                Here are the latest drivers for Windows*7: Intel® PROSet/Wireless Software for Bluetooth® technology for Windows 7* version 19.00.1629

                Important to do the following:

                1. Uninstall previous version of Intel Bluetooth software.
                2. Then, proceed to installation of the new drivers.

                *There have been reports that certain Windows*7 updates caused Bluetooth issues. Please, check this page for further support: Troubleshoot Issue with Intel® Bluetooth and Microsoft Windows 7* Updates

                Let us know if this helped you.

                Best regards,
                Aleki

                • 5. Re: AC3165 problem with bluetooth on win7
                  m4sta

                  Hi there,

                  Once again thank you for your reply.

                   

                  Unfortunately that didn't solve my problem and I feel like there is no solution for this as I tried virtually everything.

                   

                  It looks like I'm going back to windows 10 then

                  • 6. Re: AC3165 problem with bluetooth on win7
                    m4sta

                    Right,

                    It looks like I've finally found the solution.

                    There was some Services conflict and switching off three of them fixed my problem completely...


                    The services were:

                    Bluetooth Device Monitor (Motorolla Solutions, Inc.)

                    Bluetooth Media Service (Motorolla Solutions, Inc.)

                    Bluetooth OBEX Service (Motorolla Solutions, Inc.)

                     

                     

                    The only bluetooth related service I left switched on is:

                    Intel Bluetooth Service (Intel Corporation)

                     

                    So far I've done some testing and all seems to be working fine.

                     

                    The only thing is that I still don't have Send Files and Recive Files option when I click the Bluetooth. I have to use "Bluetooth file transfer" (fsquirt.exe) from Start menu, but I can live with that.

                    • 7. Re: AC3165 problem with bluetooth on win7
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      m4sta,

                      We are glad to know the situation has been resolved. Please take into consideration the information about the KBs informed in a previous post. Should you have any further questions or doubts, please let us know or if you prefer, you can also obtain live support from one of our technicians. Through this link, you can find other options to contact us: Contact Support

                      Best regards, 
                      Aleki

                      • 8. Re: AC3165 problem with bluetooth on win7
                        m4sta

                        Hi there,

                        I checked all the KB's and the ones you mentioned before are not installed in my system so this wasn't the issue.


                        It was conflict of services and disabling some of them fixed the problem.

                        • 9. Re: AC3165 problem with bluetooth on win7
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          m4star,

                          We are glad to know the issue has been resolved. Should you need our assistance in the future, please do not hesitate to contact us.

                          Best regards,
                          Aleki