13 Replies Latest reply on Sep 28, 2016 3:25 AM by lhf

    lihaifeng

    lhf

      P111.png

      P222.png

          it can work a few days ago, even i use Unity3D and it to created some demo.but yesterday ,it appear the problem.

          i had reset win10 once and reset it severel times,but the problem still there.

       

          My device is realsense sr300.someone can help me?please!

        • 1. Re: lihaifeng
          lhf

          it always int "init started" and "Please wait" state.it do not show init fail ,i think installation is OK.so i do not know what is the problem!

          • 2. Re: lihaifeng
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Lhf,
             
            Thanks for contacting Intel® Communities Support,
            Please let me investigate about this.
             
            Regards,
            Hellen.
             

            • 3. Re: lihaifeng
              lhf

              Hi Hellen,

              Thanks for your reply.

              now through usb3.0 hub,its some demos can work smoothly, some can not work completely, some can work only one or several frame.I need use it to make game with

              Unity3d engine.now several days passed, I still can not use it to work.I am so worried about my boss.

              please help me.thank you very much!

              • 4. Re: lihaifeng
                lhf

                Hi Hellen,

                Thanks for your reply.

                now through usb3.0 hub,its some demos can work smoothly, some can not work completely, some can work only one or several frame.I need use it to make game with

                Unity3d engine.now several days passed, I still can not use it to work.I am so worried about my boss.

                please help me.thank you very much!

                • 5. Re: lihaifeng
                  lhf

                  My system is :win10.png

                  .I think my system is no problem.

                   

                   

                  My usb3.0 hub is :usb3.0 hub.pngso I think it is no problem.its voltage is 12 and its electricity is 2, so I think its power is enough.so now I have no idea how to solve the problem.

                  • 6. Re: lihaifeng
                    lhf

                    My teammate install it on his computer,but he has not my problem.his computer and mine is the same in hardware, but his system(win10) upgraded before 2016.7.29, my system(win10) upgraded the month and that several day ago,  I reset the  win10 several times .we use the same realsense(only one realsense hardware).the strange thing is that he help me install the SDK, the problem is still on my computer yet.

                    • 7. Re: lihaifeng
                      lhf

                      I want to show you some pictures

                       

                      1.png

                       

                      2.png

                       

                      3.png

                       

                      4.png

                       

                      5.png

                       

                      6.png

                       

                      Mybe can help you solve the problem.

                      • 8. Re: lihaifeng
                        lhf

                        0000.png

                         

                        11111.png

                         

                        2222.png

                         

                        3333333333.png

                         

                        I show you the four pictures because i want to tell you that now through the usb3.0 hub,it work ,but it only can work some seconds or some munites.its other demos

                        is still there like before.I do not know why.although it work but  it does not stabilize.

                        regards,

                        lihaifeng

                        • 9. Re: lihaifeng
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hello Lhf,

                          I noticed that the system you are using has a 4th Gen Intel Core processor. The SR300 is not validated to work on that system so the results are indeterminate, which means it may or may not work, we cannot be sure. To be sure you are using the right system, please try a system with a 6th Gen Intel Core Processor running Windows 10, and connect the camera directly to a dedicated USB3 port on the computer - no hub. This is for bandwidth reasons. Please try out this supported configuration and let us know if it works out for you.

                          Regards,
                          Jesus Garcia
                          Intel Customer Support for RealSense

                          • 10. Re: lihaifeng
                            lhf

                            Hello Jesus Garcia,

                            I want to know I should use which type of "6th Gen Intel Core Processor", I mean i5 or i7 or else type?

                            My boss asked my the problem and let  me asked you, and then he buy one computer back for me trying.

                             

                            Regards,

                            Lihaifeng

                            • 11. Re: lihaifeng
                              lhf

                              Hello Jesus Garcia,

                               

                              I have let my boss buy one new computer for me online shopping. Several days later ,I could try it.

                              thank you for your help!

                               

                              regards,

                              Lihaifeng

                              • 12. Re: lihaifeng
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hello,

                                A system with 6th Gen Intel Core i5 processor is sufficient.  Other system requirements are listed here:

                                http://www.intel.com/content/www/us/en/support/emerging-technologies/intel-realsense-technology/000020964.html

                                Remember that the camera must be connected directly to a USB 3.0 port on the computer.

                                Best regards,
                                Jesus Garcia
                                Intel Customer Support
                                 

                                • 13. Re: lihaifeng
                                  lhf

                                  Hello,

                                   

                                  Now, my problem has solved  since I use new computer which is "6th Gen Intel Core Processor" and "I7".

                                  I do not need use USB3.0 Hub.

                                  Thanks for your help.

                                   

                                  Best regards,

                                  Lihaifeng