5 Replies Latest reply on Oct 13, 2016 5:38 PM by Intel Corporation

    Skull Canyon Random freeze while shutting down.



      I have a concern related to my PC.

      This is a random issue. Till now, i have experienced it thrice and am VERY concerned now, because these machines have only SSD's and any power loss could potentially kill the SSD with all data in it.


      OS: Windows 10.

      Issue: When the machine is shut down. The display goes off, but the PC actually doesn't shut down.

      The PC keeps running and there is nothing on the display. Keyboard doesn't work, probably because the OS has already initiated shutdown. not sure.

      The PC's power switch keeps glowing. i wait for ~10 minutes and pull the power plug, so i could restart it. Everything works normally after reboot.


      Any advice on how this could be fixed?