4 Replies Latest reply on Sep 28, 2016 8:33 AM by Intel Corporation

    4K 60 Hz on Vizio E43U-D2

    Rgaret

      I am trying to get my laptop to display 4K resolution @ 60Hz. I just bought a new Vizio 43" 4K TV. The specs say it can handle 4K @ 60Hz. See pg. 54 here --> http://cdn.vizio.com/documents/e48ud0/um-e48ud0.pdf.

       

      I am running a Dell Latitude E7250 with an i5-5300U cpu and Intel® HD Graphics 5500. The specs from intel say this can support 4K @ 60Hz. http://ark.intel.com/products/85213/Intel-Core-i5-5300U-Processor-3M-Cache-up-to-2_90-GHz

       

      My laptop is docked and connected via DP (I believe it is 1.2) to a DP --> HDMI 2.0 active adapter. http://www.vantecusa.com/en/product/view_detail/716

       

      However, in the intel graphics control panel, I do not get an option to select 60Hz when I choose 4K resolution. I get 30Hz, no problem but there is no 60Hz choice.

       

      My question is, where do I look for help. Is this an intel problem, a Dell problem, or a TV problem? I have tried everything I can think of.