Thank you for joining the Intel communities.
Could you please reply with the following information so we can better assist you?
Intel SSU (System Support Utility):
Please download the tool, install it, run it and attach the report to this post.
Thank you very much for your reply! Sorry I was a bit late on replying back.
I ran the report as you asked although I am having trouble finding a way to upload it to this post.
The upload feature does not support .XML file types.
I’m sorry about that, you can attach it when you click reply, then click “Use advanced editor” on the top right corner and you will see the attach option on the bottom right corner.
Did this system work fine before with no issues or this is happening from the beginning?
Please try installing the latest graphics driver, you can download it here:
Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]
Please uninstall the older driver first, see here uninstalling the Intel® Graphics Driver.
Once you uninstall the driver restart the system and then install the Intel graphics driver manually, please see How to Manually Install an Intel® Graphics Driver in Windows® 10 & Windows 8* or Windows 8.1*
I hope this can help.
I tried the driver update after following the instructions and I still have the same issue.
I think it was interesting that everything worked fine as long as I was only using the Windows Graphics Adapter.
My issue randomly began about a week after a series of blue screens with the error dxlkrnl_fatal_error or something like that.
I also have attached my report!
Thanks for the information Schubs!
If you try to install the driver from your system manufacturer do you get the same problem?
Have you tried to contact them just to see if they have seen similar issues with this type of component they have?
I suggest you to try a system restore to an earlier time to see if that can fix it, you can follow some steps here:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
I have tried a system restore and I have tried installing the original drivers supplied by my manufacturer. I called them as well, they were who suggested I contact you guys.
Thanks Schubs, form our end we can offer you to install our generic driver but the proper driver will be provided by your system manufacturer.
We have tested this graphics driver and it works fine from our end, if your system was working fine and now it fails try to remember if you install some software or a driver that is causing conflict.
Try updating the BIOS for your laptop and to update all the drivers available from your system manufacturer website. Sometimes corrupted driver can cause this issue, if your PC has switchable graphics update the graphics card driver as well. Restart your system after every driver update.