1 Reply Latest reply on Sep 15, 2016 9:33 PM by Al Hill

    Intel’s Windows 7 Bluetooth Software Update Failed to install on my Computer.


      I have a X1 carbon gen 4 with an Intel 8260 wireless chip.  I am using windows 7 x64 professional.


      I followed the instructions provided by Intel to replace my Bluetooth driver.

      Intel’s Windows 7 Bluetooth functionality and Microsoft’s KB3161608, Software Update available


      1. Uninstall the Microsoft KB 3161608/3172605. (Skip this step if the KB is not installed)
      2. Uninstall any version of Intel Bluetooth driver.

          3.  Download Intel Bluetooth® driver for Windows 7* (19.00.1629)

          4.  Install the new Intel Bluetooth driver.

          5.  Re-install the Microsoft KB as needed.


      I could not get step two to work with Intel Proweireless Driver 19.1.0 installed.  In order to get the new Bluetooth driver to install, I had to roll back the Intel Prowireless Driver to version 18.40.2.  I did this by using my imaging software to reload the operating system with the older version of the Prowireless software.  With version 18.40.2 of the Prowireless driver installed, I was able to use the Intel Bluetooth Driver Install Instructions and get step two to work.  Once the Bluetooth driver was updated, I reinstalled Prowireless driver 19.1.0.