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My Windows 10 laptop recently has been getting a "Display Driver has Stopped Responding and has Recovered," error after trying to wake the computer out of power save. I thought I needed to update the graphics driver since the machine switched over from Windows 7 to Windows 10 and I previously never had this issue. I installed the Intel Driver Update Utility and searched for new updates. The Utility identified and update, but every time I try and install it, it gives a 'failed' message with no Reboot or reason for the error.
I am assuming the problem with the Windows error after power save is driver related and I would like to fix this issue, as a few nights ago the laptop failed to recover the Display and was just a black screen and I had to perform a hard shutdown with the power button. The machine then never was able to boot past the Windows logo and I had to perform a PC Reset in order to get it to start back up; however, I lost all my installed programs in the process, which is a pain to say the least.
I'd greatly appreciate any help I can get to at least update the Graphics/Display driver so I can rule that out for the Display Driver not Responding... error.
Thanks
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Hi Tomsipsey,
Could you please attach the result of the Intel® System Support Utility, to get more information about your system?
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility
Regards,
Hellen.
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Hi Tomsipsey,
Thought I would just check in and find out if you need further assistance.
Regards,
Hellen.
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