Thanks for reminding me of the 3 year warranty. Placed my order on 22/11/2013 but it was not until 13/12/13 I built the NUC as all neccessary parts, memory, ssd, 7260 HMW had not arrived until then, so time still left on the warranty. Do you know how/where to raise an RMA for UK address ?
Perhaps at same time Intel can fix 2 other issues I had on this NUC from day 1 - Very short Intel Wireless-AC 7260 HMW range on 2.4GHz, and fit a quieter fan.
At the moment I rely on this NUC as my only PC in use 8+ hours/day, so can't send it back until I get another workin gmachine. But as long as I get an RMA number well before warranty expires, I guess I am covered.
I also bought a NUC DN2820FYK in March 2014 as a 'backup' in case this one went down, but when I ran it up a few months ago to check all was ok it wouldnt boot ! Havent had time to find out why, maybe the RTC battery ran down because I havent switched it on enough ?
I hope for 7th Gen i5 refresh Intel IMPROVE the design by
a) finding space for a more reliable wired Audio I/O. If they can find space to add a pair of RCA Left/Right sockets to allow a permanent connection to Hi-Fi system, while keeping some form of wired Audio I/O to drive a Skype Headset. By having 2 wired audio connections, there is no need to keep switching between Hi-fi system and Skype Headset.
b) finding space to fit a pair of RP-SMA bulkhead sockets so users can easily connect external Antenna to improve WiFi range.
On the slim cases there should be space for RP-SMA at rear if they were able to reposition the ventilation grilles, and space on the front between the USB & 3.5mm socket for a pair of vertically positioned RCA's
Its good Intel started adding microSD slot; I hope to all future models also.
You can try using the online service (here: Online Service Request) or the chat service (here: Live Chat), but I don;t recommend them (and I see lots of reports of problems using them). To look up local numbers, go to this page: Contact Support. It should list local numbers (or have a link to get to them). If it doesn't, check your phone book (the support office is in Swindon, I believe).
Hi Mike C
Thanks for your offer. Before your post, as RMA was the suggested answer I went round in circles chasing various links first on intel.com, then intel.co.uk which linked back to intel.com. Finally I resorted to directory enquiries for Intel Pipers Way and thankfully was told they will issue an RMA. What I forgot to ask was: 1) do they repair or replace, 2) if replacing, will it be new or refurbished. Can you advise ?
The rest of the motherboard has been faultless, but as mentioned in my initial post on 13/12/2013, the fan was much noisier than on my previous miniPC (Acer Revo 3610) and and it was suggested the fan be replaced. Do you know if since Nov. 2013 a quieter make of fan (the fan on my NUC DN2820FYKH is quieter) is available ?