Answers (N/A if not applicable)
Provide a detailed description of the issue
- Cannot open the Intel® HD Graphics Control Panel
- In the Windows "Display settings" everything is messed op, attachment 4501.png
- It seems impossible to extend the display only duplication the screen seems to work
- revert to 188.8.131.5263 and everything works again
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X
Very Sporadic (<20%):
Brand and Model of the system.
Dell XPS 15 (9550)
Hybrid or switchable graphics system?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Dell XPS 15 4K UDH screen
EFP = Dell U2715H
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
The EFP is connected via Displayport to a Dell WD15 (docking station / DisplayPort Alternate Mode) which is connected via USC-C to the XPS 15
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Microsoft Windows 10
Version 1607 (OS Build 14393.187)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Repo (attachment 4501.png)
Fix (attachment 4463_working.png)
Your Dell computer works with Hybrid graphics, it means Nvidia graphics works together with Intel graphics; this configuration requires custom settings by the PC manufacturer. Intel generic drivers available at downloadcenter are intended for PCs working with just Intel graphics.
Dell drivers provide with the best graphics experience.
I noted at Dell website a new Intel custom graphics version 4483, released on 09/06/16. Also, there is a warning suggesting to update the BIOS and docking station’s drivers.
New BIOS and drivers are available on the link below: (Dell XPS 15 (9550)
I still believe the problem is with new drivers no matter you use them on hybrid graphics configuration or machine has only intel graphics, if his mashines works fine with older intel generic drivers or older manufacturer modified drivers the new ones should work too. But they dont. And everyone has identical problems. The problem with manufacturer drivers is what they are almost around 1 year old and they are not updating or they release new driver package using again old year old intel diver version . It is said by intel its better to use manufacturer modified optimized driver, but from my own experience machine with updated generic intel drivers always works better, always.