10 Replies Latest reply on Sep 19, 2016 11:21 AM by lucanas

    Multi-monitor problems with driver version:




      Answers (N/A if not applicable)


      Provide a detailed description of the issue

      - Cannot open the Intel® HD Graphics Control Panel

      - In the Windows "Display settings" everything is messed op, attachment 4501.png

      - It seems impossible to extend the display only duplication the screen seems to work

      - revert to and everything works again

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Dell XPS 15 (9550)

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      NVIDIA GTX960M

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      LFP = Dell XPS 15 4K UDH screen

      EFP = Dell U2715H

      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      The EFP is connected via Displayport to a Dell WD15 (docking station / DisplayPort Alternate Mode) which is connected via USC-C to the XPS 15

      Hardware Stepping (see note1 below).

      attachment note1.png

      Software (SW)

      Operating System version (see note2 below).

      attachment 4501.xml

      Microsoft Windows 10

      Version 1607 (OS Build 14393.187)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      attachment 4463_cui.png

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW or Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).


      AC or DC mode, i.e. is power cable plugged in or not?

      plugged in

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      Repo (attachment 4501.png)

      1. Install
      2. Issues

      Fix (attachment 4463_working.png)

      1. Install
      2. No issues