Provide you processor and graphics information. Then, the intel support staff can help you.
In the meantime, if you are on Windows 10, you may want to check if your graphics and processor are supported:
This message was posted on behalf of Intel Corporation
Thanks Al Hill, Lawlesss please let us know if the new driver helps you.
Could you please fill out the information asked in this site, in order to see if there is something I can do from this point?