6 Replies Latest reply on Oct 4, 2016 7:40 AM by Intel Corporation

    My screen dims to zero even when plugged in. Not a Win 10 issue. Help.

    opieandy

      My screen dims to zero even when plugged in.  All Win 10 settings are correct. Power plan has screen at 75% when plugged in and all adaptive screen brightness settings are turned off. Specs of my video card follow. There are no settings I can change on the intel interface for when plugged in. Please advise. This is beyond frustrating.

       

      (Also what's beyond frustrating is that Intel would not accept any user i.d. when I tried to create an account,no matter how long I made it and how many random letters and numbers I used.  Then when I logged in with Google, I could not get to the page to ask  a question (which it already let me type before I logged in, but did not post after I logged in).  Asinine. Come on, Intel.)

       

      Intel(R) HD Graphics 5600

      Report Date: Tuesday, September 13, 2016 Report Time [hh:mm:ss]: 4:16:48 PM Driver Version: 20.19.15.4331 Operating System: Windows* 10 Home (10.0.10586) Default Language: English (United States) Physical Memory: 16299 MB Vendor ID: 8086 Device ID: 1612 Device Revision: 0A Graphics Output Protocol (GOP) Version: 5.5.1032 Current Resolution: 1600 x 900 Processor: Intel(R) Core(TM) i7-5700HQ CPU @ 2.70GHz Processor Speed: 2694 MHz Processor Graphics in Use: Intel(R) HD Graphics 5600 Shader Version: 5.0 OpenGL* Version: 4.4 OpenCL* Version: 2.0   * Microsoft DirectX* * Runtime Version: 12.0 Hardware-Supported Version: 11.1 * Devices connected to the Graphics Accelerator *   Active Displays: 1 * Built-in Display *   Display Type: Digital DDC2 Protocol: Supported Gamma: 2.2 Connector Type: Embedded DisplayPort Device Type: Built-in Display   Maximum Image Size Horizontal Size: 13.39 inches Vertical Size: 7.48 inches   Supported Modes 1920 x 1080 (60p Hz) 1920 x 1080 (48p Hz)