1 Reply Latest reply on Sep 13, 2016 10:35 AM by Intel Corporation

    Problem with installing

    Amy_sudarat

      Hello,

       

      I've been trying to install the SDK for three weeks now.

      I bought the camera independently from the intel store.

       

      My PC model is OptiPlex 990 from DELL without the USB 3.0 port so I bought the PCI-Express card USB 3.0 reader with driver installed.

       

      Then I try to install 3 things which are the DCM, SDK, and camera driver.

       

      DCM and camera driver fail to detect the camera.

       

      Below are the picture I capture for each step.

      Please help. I try contact the technical support but no response so far. I am really desperate for this.

       

      device manager.PNG

      driver.PNG

      Intel depth camera install.PNG

       

      sdk install.PNG