5 Replies Latest reply on Sep 22, 2016 9:31 AM by Intel Corporation

    I'm using an Intel 4000 card in my laptop and just bought a UHD TV. I cannot get the card to drive the monitor at 3840x2160 @ 30mhz.

    Kalhoun

      I'm using an Intel 4000 card in my laptop and just bought a UHD TV. I cannot get the card to drive the monitor at 3840x2160 @ 30mhz. I get the message "The custom resolution exceeds the maximum bandwidth capacity. That shouldn't be possible. Here's what I have:

       

       

      Intel(R) HD Graphics 4000

       

      Report Date: Friday, September 02, 2016

      Report Time [hh:mm:ss]: 8:25:08 PM

      Driver Version: 10.18.10.4425

      Operating System: Windows* 10 Home (10.0.10586)

      Default Language: English (United States)

      Installed DirectX* Version: 12.0

      Supported DirectX* Version: 11.0

      Shader Version: 5.0

      OpenGL* Version: 4.0

      OpenCL* Version: 1.2

      Physical Memory: 8057 MB

      Processor: Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz

      Processor Speed: 2395 MHz

      Vendor ID: 8086

      Device ID: 0166

      Device Revision: 09

       

      * Processor Graphics Information *

       

      Processor Graphics in Use: Intel(R) HD Graphics 4000

      Video BIOS: 0.0

      Current Resolution: 1920 x 1080

       

      * Devices connected to the Graphics Accelerator *

       

      Active Displays: 2

      Inactive Displays: 1

       

      * Monitor *

       

      Display Type: Analog

      Serial Number: GSM59d5

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: VGA

      Device Type: Monitor

       

      Maximum Image Size

      Horizontal Size: 20.87 inches

      Vertical Size: 11.81 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      640 x 480 (75p Hz)

      720 x 400 (70p Hz)

      800 x 600 (56p Hz)

      800 x 600 (60p Hz)

      800 x 600 (75p Hz)

      832 x 624 (75p Hz)

      1024 x 768 (60p Hz)

      1024 x 768 (75p Hz)

      1152 x 870 (75p Hz)

      1152 x 864 (75p Hz)

      1280 x 800 (60p Hz)

      1280 x 1024 (60p Hz)

      1280 x 1024 (75p Hz)

      1280 x 720 (60p Hz)

      1400 x 1050 (60p Hz)

      1440 x 900 (60p Hz)

      1600 x 900 (60p Hz)

      1680 x 1050 (60p Hz)

      1920 x 1080 (60p Hz)

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 1E 6D D5 59 CE D1 06 00

      06 17 01 03 68 35 1E 78 EA 33 31 A4 57 51 A0 26

      10 50 54 A7 6B 80 B3 00 81 80 95 00 71 4F A9 C0

      81 00 81 C0 90 40 02 3A 80 18 71 38 2D 40 58 2C

      45 00 09 25 21 00 00 1E 00 00 00 FD 00 38 4B 1E

      53 0F 00 0A 20 20 20 20 20 20 00 00 00 FC 00 32

      34 45 4E 33 33 0A 20 20 20 20 20 20 00 00 00 FF

      00 33 30 36 4E 44 53 4B 44 34 39 32 36 0A 00 B0

       

      * Built-in Display *

       

      Display Type: Digital

      Serial Number: SEC4252

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: LVDS

      Device Type: Built-in Display

       

      Maximum Image Size

      Horizontal Size: 13.39 inches

      Vertical Size: 7.48 inches

       

      Supported Modes

      1366 x 768 (60p Hz)

       

      Power Management Support

      Standby Mode: Supported

      Suspend Mode: Supported

      Active Off Mode: Supported

       

      * Digital Television *   <------- UHD TV JVC LT-48UE76

       

      Display Type: Digital

      Serial Number: SZM0030

      DDC2 Protocol: Supported

      Gamma: 2.2

      Connector Type: HDMI

      Device Type: Digital Television

       

      Maximum Image Size

      Horizontal Size: 44.09 inches

      Vertical Size: 24.8 inches

       

      Supported Modes

      640 x 480 (60p Hz)

      720 x 480 (60i Hz)

      720 x 576 (50p Hz)

      720 x 480 (60p Hz)

      720 x 576 (50i Hz)

      800 x 600 (60p Hz)

      1024 x 768 (60p Hz)

      1280 x 720 (50p Hz)

      1280 x 720 (60p Hz)

      1440 x 480 (60i Hz)

      1920 x 1080 (60i Hz)

      1920 x 1080 (50i Hz)

      1920 x 1080 (50p Hz)

      1920 x 1080 (24p Hz)

      1920 x 1080 (30p Hz)

      1920 x 1080 (60p Hz)

      3840 x 2160 (60p Hz)

      3840 x 2160 (24p Hz)

      3840 x 2160 (30p Hz) <------------ Get error trying this

      3840 x 2160 (25p Hz)

      4096 x 2160 (24p Hz)

       

      Raw EDID:

      00 FF FF FF FF FF FF 00 4F 4D 30 00 01 00 00 00

      15 1A 01 03 80 70 3F 78 0A CF 74 A3 57 4C B0 23

      09 48 4C 21 08 00 01 01 01 01 01 01 01 01 01 01

      01 01 01 01 01 01 08 E8 00 30 F2 70 5A 80 B0 58

      8A 00 C4 8E 21 00 00 1E 02 3A 80 18 71 38 2D 40

      58 2C 45 00 C4 8E 21 00 00 1E 00 00 00 FC 00 4D

      53 74 61 72 20 44 65 6D 6F 0A 20 20 00 00 00 FD

      00 17 3D 0F 88 3C 00 0A 20 20 20 20 20 20 01 9F

       

      02 03 4B F1 5B 05 03 01 12 13 14 16 07 1F 20 22

      5D 5F 60 61 62 64 65 66 5E 63 02 06 11 15 10 04

      29 09 07 07 15 07 50 57 07 00 83 01 00 00 6E 03

      0C 00 10 00 00 44 20 00 80 01 02 03 04 67 D8 5D

      C4 01 78 C8 00 E5 0F 00 60 00 00 8C 0A D0 8A 20

      E0 2D 10 10 3E 96 00 C4 8E 21 00 00 18 8C 0A A0

      14 51 F0 16 00 26 7C 43 00 C4 8E 21 00 00 98 00

      00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 68

       

      * Other names and brands are the property of their respective owners.

       

       

      Any ideas? I'm pretty disappointed in Intel right now. This shouldn't be happening.And I am using a HDMI high speed cable with Ethernet (AmazonBasics brand).

       

      Thanks.