4 Replies Latest reply on Sep 12, 2016 3:44 PM by Intel Corporation

    Display trashed Intel HD 4600 NVidia GTX 850M Windows 10 multiple monitors

    dtowell

      After updating to Windows 10 Anniversary Update, my screen sometimes fills with trash that flickers several times a second--see attached video. I have not been able to determine what causes it. The sample might imply that it only affects Windows Explorer, but that is not the case, only what happened this time. It can affect any part of the screen including the desktop or any application. Forcing a refresh by moving or sizing the window usually "fixes" the problem but not always.

       

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      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      After updating to Windows 10 Anniversary Update, my screen sometimes fills with trash that flickers several times a second--see attached video. I have not been able to determine what causes it. The sample might imply that it only affects Windows Explorer, but that is not the case, only what happened this time. It can affect any part of the screen including the desktop or any application. Forcing a refresh by moving or sizing the window usually "fixes" the problem but not always.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%):

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%): X

      Hardware (HW)

      Brand and Model of the system.

      ASUS N550JK

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      yes, nvidia

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      see attached files

      How much memory [RAM] in the system (see note2 below).

      see attached files

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      just the usual cables connecting display driver to monitors

      Hardware Stepping (see note1 below).

      see attached files

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Anniv Update

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      see attached files

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      see attached files

      SW or Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      extended, 3 external

      Display resolution & refresh rate setting of each display (see note2 below).

      all 1920x1080

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Nothing in particular
      2. See description

      ...

      Note1: