Before the replacement process, I recommend you the BIOS recovery. It is necessary to use a second computer, download and keep the .BIO file in the root of a USB drive. Try the recovery option.
The detailed instructions are in the link below:
The latest BIOS version is 24
It is necessary a wired keyboard and uses the power adapter of the stick.
If the problem continues, proceed with the replacement; get in touch with our support team.
Many thanks for the reply!
I also had BIOS recovery in my mind, but cannot get to the Power Button Menu.
Holding the button down for 3 secs then releasing it has no effect on the video output.
The blue LED is always steady, no flashing, not reflecting internal activity.
I would rather recover the BIOS than sending it in.
There is no autosetup? Like the firmware upgrade of my LED TV: it recognizes the update file in the USB without any intervention.
I'm having exactly the same problem. Blue light on, button does nothing, no output. Using power supply that came with it, of course. Clearly unable to do anything with the BIOS. I too would rather sort it than send it back (again...)
It seems I have to send it in.
Hi efrecska and MCD,
The BIOS recovery without the power button is not an option yet with the sticks. Definitely, it is necessary to replace the sticks if you are not getting video
Let me know if I can help you with anything else.
Thank you for the reply!
Yes, that option seems to be a useful one for the future.
Until then I will leave the replaced stick on a battery backup power continuously supposing that there is more risk of BIOS corruption during power down and power up.
I'm having exactly the same problem. I tried to create a service request but I always get a screen that says:
"System Unavailable. Intel Customer Support Service Request Management is unavailable. We are actively working to resolve the system issue. We apologize for any inconvenience this may cause and appreciate you patience."
Can you help me to get a replacement?
Pick up the phone and call them! I know this is a tough thing to consider in this day and age; get over it!
The best answer ever!
Hi Indy76 and xleiox,
I regret the inconvenience. I encourage you to try again.
The Phone and chat support in US is available from Monday – Friday 7:00 AM to 5:00 PM (Pacific Time)
Phone Number: 1-916-377-7000
If you are out of US, choose globe icon at upper right corner of this page.
In regards to your issue, let me know if you are selecting your country first, verify the support schedule on your country. If the problem continues, let me know your country and which type of support (email, webticket, chat) you are selecting.