2 Replies Latest reply on Sep 22, 2016 4:19 PM by Intel Corporation

    Intel(R) HD Graphics 530 Fullscreen Error


      Good day my fellow IT aficionados/support specialists.


      I'm having an issue with my Alienware 17 R3 and this begun since the last Windows 10 Update(not the Anniversary Edition, a bit before that update).


      The problem is that whenever I try to watch a video on YouTube, Facebook or anyother site, even video media or Full Screen media on the net via the Chrome/Edge/Firefox/Maxton browsers, I get a black screen. Also, when I alt-tab or Windows Key+D to desktop, the computer starts to stutter. I thought the issue would be drivers related(downloaded the most update drivers for both the Intel HD 530 and the 970m from Nvidia) but the issue persists.


      I found that if I disable the HD Graphics 530 from the Device Manager everything works without any issue(only the sleep option for the computer remains disabled), this is a "shortcut" solution which I don't like very much. I was wondering if anybody else is having this issue and managed to solve it?


      This is my system information:


      Operating System:Microsoft Windows 10 Home Single Language(10.0.14393 Build 14393)
      Physical Memory (Installed):16 GB
      Processor  :Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz
      System Type:x64-based PC
      Display Adapter(s):Intel(R) HD Graphics 53020.19.15.4463
      NVIDIA GeForce GTX 970M21.21.13.7254
      System Manufacturer:Alienware
      System Model:Alienware 17 R3
      Network Adapter(s):Bluetooth Device (Personal Area Network)10.0.14393.0
      Killer E2400 Gigabit Ethernet Controller9.0.0.31
      Killer Wireless-n/a/ac 1535 Wireless Network Adapter12.0.0.210
      Xbox Wireless Adapter for Windows21.50.45.656
      Disk(s):HGST HTS721010A9E630201.12 GB (available)10.0.14393.0
      Samsung SSD 850 EVO M.2 250GB153.95 GB (available)10.0.14393.0


      Intel(R) HD Graphics 530 Information


      Adapter CompatibilityIntel Corporation
      Adapter DAC TypeInternal
      Adapter RAM1.00 GB
      AvailabilityRunning or Full Power
      Bits Per Pixel32
      CaptionIntel(R) HD Graphics 530http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+530
      CoInstallersigfxCoIn_v4463.dll, CoDeviceInstall
      Color Table Entries4294967296
      Dedicated Video MemoryNot Available
      Driver Date05/24/2016 07:00 p. m.
      Driver PathC:\Windows\system32\DRIVERS\igdkmd64.sys
      Driver ProviderIntel Corporation
      Driver Version20.19.15.4463
      INF SectioniSKLD_w10
      Install DateNot Available
      Installed Driversigdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
      Last Error CodeNot Available
      Last Error Code DescriptionNot Available
      Last ResetNot Available
      LocationPCI bus 0, device 2, function 0
      ManufacturerIntel Corporation
      Microsoft DirectX* VersionDirectX 12
      Number of Colors4294967296
      Number of Video PagesNot Available
      PNP Device IDPCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10
      Power Management CapabilitiesNot Available
      Power Management SupportedNot Available
      Refresh Rate - Current60 Hz
      Refresh Rate - Maximum60 Hz
      Refresh Rate - Minimum48 Hz
      Resolution1920 X 1080
      Scan ModeNoninterlaced
      Service Nameigfx
      Video ArchitectureVGA
      Video MemoryUnknown
      Video ProcessorIntel(R) HD Graphics Family


      Thank you for your help.