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    Intel Ethernet Connection I219-V disconnect

    wolfye

      Hi, my lan cable connection is disconnecting/reconnecting every few minutes. It's not internet problem since WiFi works fine. I've updated the drivers to latest, re-install from board cd, still the same. Also changed cable, same issue. It's very frustrating and i don't know what to do. What could be wrong? Please help.

      My motherboard is MSI Z170A Krait Gaming R6 Siege.

      I have Windows 10.

        • 1. Re: Intel Ethernet Connection I219-V disconnect
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Wolfye,
           
                Thank you for the post. You may try installing the driver from our website to see if this will make any difference however we cannot guarantee the compatibility since you are using an OEM onboard NIC on MSI* system.

                   Have you also try connecting the I219 onboard NIC to another switch port to test the connection (if there is another port for connection) 
           
                 Please contact MSI* for further support as they are in best position to check on the hardwarre aspect of the onboard NIC. Please refer to website below regarding where to contact for OEM onboard NIC. 
          http://www.intel.com/content/www/us/en/support/network-and-i-o/ethernet-products/000006628.html?wapkw=oem+network
             
          Thanks,
          wb

              

          • 2. Re: Intel Ethernet Connection I219-V disconnect
            Intel Corporation
            This message was posted on behalf of Intel Corporation

            Hi Wolfye,

                Good day. Please feel free to update me if the driver could be of any help, have you contacted MSI* support and if the issue is fixed?

            rgds,
            wb
             

            • 3. Re: Intel Ethernet Connection I219-V disconnect
              wolfye

              I did but still same. Also contacted msi support, they told me to clear cmos, reinstall all drivers but it's still the same. I believe there's an issue with the adapter itself.

              1 of 1 people found this helpful
              • 4. Re: Intel Ethernet Connection I219-V disconnect
                AVF123

                I'm getting this as well, just got a brand new PC. Tried old and new LAN drivers from both Intel's site and from gigabytes. Have tested my Ethernet connection to a laptop and it didn't disconnect once, so safe to say is not my ISP or my router or my Ethernet cable.

                 

                Windows 10 64bit

                i7 6700

                gtx 1070 8GB

                Motherboard is Gigabyte GA-H170-D3HP

                 

                This is ridiculous.

                1 of 1 people found this helpful
                • 5. Re: Intel Ethernet Connection I219-V disconnect
                  orionsune

                  I agree regarding the ridicule.

                   

                  To add onto your experience, we are a medium sized organization with 500 users. None of our other desktops or laptops have experienced this issue. This issue started with the newest shipment of laptops we received a few months ago. We have been using HP laptops in the past without any issue until this new shipment that uses this model of on board network adapter. This issue is random and some laptops haven't failed yet while other laptops may go 2 weeks without a failure.

                   

                  Considering this does not happen with any of the other model HP laptops, desktops or Lenovo laptops... we have come to the conclusion it must be the network adapter itself. the other model desktops and laptops we currently use that have no issue, do not use this model of onboard network adapter.

                   

                  The network adapter model is the only difference we have found between the systems that work and the new laptops that exhibit this issue. Our model of NIC is a I219-LM indicating only a slight difference in implementation because they are integrated into mobile platforms which users lower power rather than a desktop.

                   

                  This is causing us a huge upset in the department because we ordered and received a bulk order of laptops that have this model network adapter and we cannot use them. The few users we deployed these new laptops using this network adapter to are experiencing this problem. We stopped issuing them until we can figure it out and we currently have about 10 users who can only use our wireless network because of this issue.

                   

                  We are beyond frustrated and Intel seems to be unresponsive. We will likely be contacting our HP representative and ask about returning over a few hundred laptops for a model that does not have this particular onboard network adapter in it.

                  • 6. Re: Intel Ethernet Connection I219-V disconnect
                    AVF123

                    Hope it all works out for you.

                     

                    On another note If the on board I129-V adapter is fundamentally flawed in terms of bad drivers or design flaw...

                     

                    Would installing a PCI Ethernet adapter to bypass the on board adapter work?

                    1 of 1 people found this helpful
                    • 7. Re: Intel Ethernet Connection I219-V disconnect
                      orionsune

                      AVF123,

                       

                      I'm glad you mentioned that.

                       

                      Since these are laptops we couldn't use a PCI card, but we did install an external USB 3.0 Network Adapter and had no problem at all.

                       

                      We've actually been able to connect an external USB 3.0 adapter while the on-board adapter was cycling between up and down states, and the external adapter worked perfectly with no problems.

                      • 8. Re: Intel Ethernet Connection I219-V disconnect
                        Intel Corporation
                        This message was posted on behalf of Intel Corporation

                        Hi Wolfe,

                         Thank you for the update and clarification. I will check and see if there is any information about the issue you encountered. 

                        Thanks,
                        wb
                         

                        • 9. Re: Intel Ethernet Connection I219-V disconnect
                          Intel Corporation
                          This message was posted on behalf of Intel Corporation

                          Hi Wolfe,

                              CAn you help shared additional info  below:

                          1. Brand and model of the switch or router 
                          2. Try to turn off tcp offloading and power saving features such as allow the computer to turn off this device to save power in advanced properties of network adapter 
                          3. SSU logs (Download the SSU tool at https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility) run the tool to generate the log then send to me


                          Thanks,
                          wb










                           

                          • 10. Re: Intel Ethernet Connection I219-V disconnect
                            wolfye

                            Hello,

                             

                            My router is Huawei HG8245H.

                             

                            Energy efficient is turned off but i don't know about how to turn off TCP offloading.

                             

                            I've attached the file generated from the SSU tool.

                             

                            Thanks for your help.

                            • 11. Re: Intel Ethernet Connection I219-V disconnect
                              Intel Corporation
                              This message was posted on behalf of Intel Corporation

                              Hi Wolfe,

                               Thank you for sharing the information. The TCP offload can be adjusted by going to the advance property of the network adapter. Go to device manager-> network adapter-> locate your network adapter model-> Do a right click then click on Property
                              Go to the Advance tab-> You will find the TCP offloading option.

                              Hope this helps.

                              rgds,
                              wb
                               

                              • 12. Re: Intel Ethernet Connection I219-V disconnect
                                Intel Corporation
                                This message was posted on behalf of Intel Corporation

                                Hi Wolfe,

                                 

                                Have you tried the TCP offload option? And what is the brand and model of the external USB adapter that works without issue?  Please feel free to share the test result.

                                 

                                thanks,
                                wb

                                • 13. Re: Intel Ethernet Connection I219-V disconnect
                                  Intel Corporation
                                  This message was posted on behalf of Intel Corporation

                                  Hi Wolfe,

                                   Good day. As mentioned you are connecting to a wireless router, have you tried connecting to a non-wireless router to test? You can also try set the channels of your wireless router to 
                                  non-overlapping channels which can help improve the connection speed


                                  Thanks
                                  wb

                                   

                                  • 14. Re: Intel Ethernet Connection I219-V disconnect
                                    wolfye

                                    Hello,

                                     

                                    Since i cannot use cable lan, i'm using usb tethering of my samsung phone to my desktop computer. Hence the usb adapter you see.

                                     

                                    I tried the tcp offloading, no change. I've tried everything, it still disconnect/reconnect. I have this issue only with this computer.

                                     

                                    I'm tired of this now. I'll simply buy a new network card.

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