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I would need more information in regards to your system configuration:
Which version of Windows do you have?
Also, the exact processor model and the graphics controller:
http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html http://www.intel.com/content/www/us/en/support/graphics-drivers/000005510.html
Click the Windows icon, and then right-click Computer .
Select Properties .
Find System Type on the Properties window, and then note the processor model.
Allan.
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Were you able to pull out the information of the processor model?
Allan.
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