1 Reply Latest reply on Aug 29, 2016 3:24 PM by Intel Corporation

    i5 HD Graphics 4000


      I'm unable to update my graphics some programs don't work because of that.


      System Information


            Time of this report: 8/27/2016, 17:43:31

                   Machine name: USER-PC

               Operating System: Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release.160802-1857)

                       Language: Portuguese (Regional Setting: Portuguese)

            System Manufacturer: Hewlett-Packard

                   System Model: HP EliteBook 8470p

                           BIOS: Default System BIOS

                      Processor: Intel(R) Core(TM) i5-3320M CPU @ 2.60GHz (4 CPUs), ~2.6GHz

                         Memory: 4096MB RAM

            Available OS Memory: 3956MB RAM

                      Page File: 2612MB used, 5311MB available

                    Windows Dir: C:\WINDOWS

                DirectX Version: 11.1

            DX Setup Parameters: Not found

               User DPI Setting: Using System DPI

             System DPI Setting: 96 DPI (100 percent)

                DWM DPI Scaling: Disabled

                       Miracast: Not Available

      Microsoft Graphics Hybrid: Not Supported

                 DxDiag Version: 10.00.10586.0000 64bit Unicode




      DxDiag Notes


            Display Tab 1: No problems found.

              Sound Tab 1: No problems found.

              Sound Tab 2: The file VirtualAudio.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL).  You may be able to get a WHQL logo'd driver from the hardware manufacturer.

                Input Tab: No problems found.




      DirectX Debug Levels


      Direct3D:    0/4 (retail)

      DirectDraw:  0/4 (retail)

      DirectInput: 0/5 (retail)

      DirectMusic: 0/5 (retail)

      DirectPlay:  0/9 (retail)

      DirectSound: 0/5 (retail)

      DirectShow:  0/6 (retail)




      Display Devices


                Card name: Intel(R) HD Graphics 4000

             Manufacturer: Intel Corporation

                Chip type: Intel(R) HD Graphics Family

                 DAC type: Internal

              Device Type: Full Device

               Device Key: Enum\PCI\VEN_8086&DEV_0166&SUBSYS_179B103C&REV_09

           Display Memory: 1792 MB

         Dedicated Memory: 32 MB

            Shared Memory: 1760 MB

             Current Mode: 1366 x 768 (32 bit) (40Hz)

             Monitor Name: Generic PnP Monitor

            Monitor Model: unknown

               Monitor Id: LGD0335

              Native Mode: 1366 x 768(p) (59.973Hz)

              Output Type: Internal

              Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32

      Driver File Version: 9.17.0010.4229 (English)

           Driver Version:

              DDI Version: 11.1

           Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

             Driver Model: WDDM 1.2

      Graphics Preemption: DMA

      Compute Preemption: Thread group

                 Miracast: Not Supported by Graphics driver

      Hybrid Graphics GPU: Not Applicable

           Power P-states: Not Applicable

        Driver Attributes: Final Retail

         Driver Date/Size: 26-05-2015 00:00:00, 12694808 bytes

              WHQL Logo'd: Yes

        • 1. Re: i5 HD Graphics 4000
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi nunolamas34,

          The latest Intel generic driver released for Windows 10 is version 4425. It might work in your system using the manual installation.

          The best and tested drivers will be released by your system manufacturer (Hewlett Packard).

          Intel® Graphics Driver for Windows® 10 v. 4425

          Manual installation steps:
          1-Download the zip file of the driver from download center, unzip and keep the file on the desktop.
          2-Turn Internet connection off
          3-Go to device manager>Display Adapter, right click Intel HD graphics and select uninstall driver (check delete box)
          4-Restart the computer
          5-Go to device manager>Display Adapter, right click over Microsoft generic driver select Update driver, browse search for graphics folder at desktop (step 1)
          6-Restart system and review graphics driver version installed from device manager or Graphics control Panel.

          Mike C