This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Update the driver
In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard. Follow the instructions to update the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver built-in, or may still have the driver files installed from the last time that you set up the device. However, sometimes, it will open the New Hardware Wizard which may ask for the driver. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.
This message was posted on behalf of Intel Corporation
You are getting the error code 31 while trying to install the graphics driver. Let me know the brand name and model of your laptop as well the current operating system version.
I would verify which the latest graphics version is and will send it to you.