6 Replies Latest reply on Sep 16, 2016 11:39 AM by Intel Corporation

    Display driver stopped responding and has recovered - HD graphics - Asus Win 10 64-bit


      Under heavy graphics use (video game) the screen occasionally freezes for a couple seconds then recovers. A dialog box then appears with the following message:


      Display driver stopped responding and has recovered
      Display driver intel HD graphics Drivers for Windows 8(r) stopped responding and has successfully recovered


      The problem has not (so far) occurred in non-game use.


      I have:
      - Confirmed Win10 is up to date
      - Confirmed the system is running the latest version of DirectX
      - Installed the latest graphics driver available on Asus' website
      - Run memory tests that reported no errors detected
      - Added (and removed) registry TdrDelay parameter


      Threads here discussing the same error message suggested downloading and installing more recent versions of Intel’s graphics drivers than were available on system manufacturers' websites.


      Is there a newer generic Intel driver package that might be a solution for this problem? I checked the specifications for version and did not find my CPU in the list.




      Specs (system was upgraded to Win10 from Win8.):

      Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160802-1857)
      System Manufacturer: ASUSTeK COMPUTER INC. 
      System Model: X555LA
      BIOS: X555LA.308
      Processor: Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz (4 CPUs), ~2.4GHz
      Memory: 6144MB RAM


      DirectX Version: 12


      Card name: Intel(R) HD Graphics Family
      Chip type: Intel(R) HD Graphics Family
      System Graphics: Intel(R) HD Graphics 4400

      Display Memory: 3126 MB
      Dedicated Memory: 112 MB
      Shared Memory: 3013 MB
      Driver Version: