2 Replies Latest reply on Aug 26, 2016 11:06 AM by Taellosse

    Monitor reports 32-bit color depth but displaying 24


      Okay, all the requested technical details about my setup are below, but here's my problem: last week, I purchased a tablet monitor.  I already had a dual-monitor setup, and I decided to just add this in as a 3rd display, rather than retire one of my existing ones, since the tablet needs to be closer to the front of the desk than the regular displays, and it can lie almost flat when not in use.  I figured hooking it up wouldn't be a problem, since I had open ports on my video card.  Unfortunately, it turns out that my particular video card can only handle 3 monitors if at least 2 of them are identical displays connected with the same type of cable, and, as you can see, my monitors are all different (I acquired them progressively over several years), so I can only plug 2 of them in to it.  Well, I do have the on board graphics as well after all, I thought, once I'd figured out the problem, and I won't need the second regular display for the high-power stuff my graphics card does anyway, so I shifted the LG monitor to connect directly to the motherboard.  All was well at first, until I realized that the LG monitor was displaying everything oddly - color is displaying in bands where shading and gradients appear, rather than showing smooth transitions.  As best I can tell, it's displaying in 24- - or possibly even 16-bit color depth, despite reporting that it is using 32 everywhere I can find to look.  It displayed color fine when it was on my video card, so I have to assume something's weird with the Intel Graphics?  I have not tried plugging it in with HDMI instead of DVI because this monitor does not have an HDMI output, and I do not have a DVI-HDMI adapter.


      I hope to replace my video card with one that can handle all 3 displays eventually, but I'd rather wait for a sale of a good one than pay list price right now, so soon after the new lines released.  In the meantime, I'd like all my screens to display color properly if possible.  Can anyone help me out?



      Answers (N/A if not applicable)


      Provide a detailed description of the issue


      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Home-built, i5-4690 processor on a Gigabyte GA-Z97X-SLI ATX LGA1150 Motherboard

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      I also have a XFX Radeon R9 280X 3GB Double Dissipation Video Card

      Make and model of any Displays that are used to see the issue (see note2 below).
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      I have 3 monitors:

      #1: Monoprice 22" tablet monitor, model 114481

      #2: Dell P2414H (main)

      #3: LG W2253TQ

      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      Dell monitor is plugged into R9 280 with DVI-D.

      Monoprice is plugged into R9 280 with HDMI

      LG is plugged into motherboard directly with DVI-D

      Hardware Stepping (see note1 below).

      screenshot attached

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro, up to date

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel: 10.18.0015.4256 (the update I installed to try to fix this said it was version 15.40042 though)

      AMD: 20.19.0000.32832

      SW or Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).


      Display resolution & refresh rate setting of each display (see note2 below).

      All 3 are 1920x1080(p) and 60 Hz

      AC or DC mode, i.e. is power cable plugged in or not?


      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Turn computer on.
      2. That's it.
      3. Happens all the time,
      4. every time.
      5. Can't figure out what's wrong.