4 Replies Latest reply on Aug 31, 2016 8:31 PM by Intel Corporation

    N455 power supply

    salih

      When the mains supply is turned onto the ATX power supply, it switches +5V standby on and then we press the reset button on the front panel to switch on the  ATX power supply.  if i shutdown the windows and then switch the mains supply off to ATX power supply, it losses the +5V standby supply after a minute. If i then swiitch off the mains power, the processor and the lcd panel comes on momentariliy for a second and then switches off waiting for the reset button to be pressed to turn the system on. However, if i turn the mains supply off and on  during the 1 minute period whilst the +5V standby is on, the processor and lcd does not come on momentarily. Any ideas please.

        • 1. Re: N455 power supply
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello salih:

          In order for us to further assist you, we just need to verify a few details, to provide the most accurate information:

          What is the model of the power supply?

          What is the model of the board?

          What is the model of the processor?

           

          If this is a laptop, what is the model of the laptop?


          Any questions, please let me know.

          Alberto

          • 2. Re: N455 power supply
            salih

            Hello Alberto,

             

            It is an APX power supply.

            The processor is Intel atom ETX DC 1.66 GHz N455 and used on a mother board for a user interface PC.

            There is  350 ms delay on ATX PS On signal (Pin 14 Active low) compared to +5V standby voltage when the mains supply is turned on . As a result, during this 350 ms delay the processor and the lcd display comes on momentarily as the power supply is turned on until the PSU on signal goes logic high to turn off the power supply.

            The PS On signal is a direct output from the ETX module to ATX power supply..

            As long as the windows is shutdown and mains supply is left on, it is not an issue as the Ps On signal is at logic high when the PC is turned on via the reset button on the front panel.

            • 3. Re: N455 power supply
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello salih:

               

              Thank you very much for providing all the information above.

               

              Based on that information, I can see here that the manufacturer of the board is: Kontron, and since the power supply is directly related to the board, one of the things we can try is to check directly with them, in order to find out if the board is working properly:

               

              http://www.kontron.com/about-kontron/company-overview/contact-us

               

              Also, did you check with APX, the manufacturer of the power supply in order to verify if they can provide further details on this matter?

               

              http://apxonline.com/contact/

               

              Do you have the option to test the board with a different processor?

               

              Do you have the option to test it with a different power supply?

               

              Any questions, please let me know.

               

              Alberto

              • 4. Re: N455 power supply
                Intel Corporation
                This message was posted on behalf of Intel Corporation

                Hello salih:
                 
                I just wanted to check if the problem related to the power supply got fixed, or if it still persists?
                 
                If it still persists, do you have the options for testing provided above?
                 
                Any questions, please let me know.
                 
                Alberto