3 Replies Latest reply on Aug 31, 2016 12:50 PM by Intel Corporation

    driver update utility installation

    viabellainc

      Hello

      I had Version 2.2 which worked fine but when I tried to install V2.6 I am getting an error message as shown on the pictures below.

      I tried installing in safe mode but that didn't help.

      Here is the log file:

       

      [1ACC:1AC8][2016-08-21T17:39:53]i001: Burn v3.10.3.3007, Windows v10.0 (Build 10586: Service Pack 0), path: C:\Users\OfficePC\AppData\Local\Temp\{F1A0A994-C30E-4EEE-BC5C-7E35D0821AD5}\.cr\Intel Driver Update Utility Installer.exe

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

      [1ACC:1AC8][2016-08-21T17:39:53]i009: Command Line: '"-burn.clean.room=D:\Users\OfficePC\Desktop\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=428 -burn.filehandle.self=436'

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Users\OfficePC\Desktop\Intel Driver Update Utility Installer.exe'

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Users\OfficePC\Desktop\'

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\OfficePC\AppData\Local\Temp\Intel®_Driver_Update_Utility_20160821173953.log'

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

      [1ACC:1AC8][2016-08-21T17:39:53]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [1ACC:1434][2016-08-21T17:39:53]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [1ACC:1434][2016-08-21T17:39:53]i000: Setting version variable 'WixBundleFileVersion' to value '2.6.1.4'

      [1ACC:1AC8][2016-08-21T17:39:54]i100: Detect begin, 4 packages

      [1ACC:1AC8][2016-08-21T17:39:54]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'

      [1ACC:1AC8][2016-08-21T17:39:54]i102: Detected related bundle: {a699b395-cd93-4135-85ec-828113841355}, type: Upgrade, scope: PerMachine, version: 2.2.0.6, operation: MajorUpgrade

      [1ACC:1AC8][2016-08-21T17:39:54]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

      [1ACC:1AC8][2016-08-21T17:39:54]i101: Detected package: NetFx45Web, state: Present, cached: None

      [1ACC:1AC8][2016-08-21T17:39:54]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [1ACC:1AC8][2016-08-21T17:39:54]i101: Detected package: IPIPInstallerX86, state: Absent, cached: None

      [1ACC:1AC8][2016-08-21T17:39:54]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [1ACC:1AC8][2016-08-21T17:39:54]i199: Detect complete, result: 0x0

      [1ACC:1434][2016-08-21T17:41:00]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [1ACC:1AC8][2016-08-21T17:41:00]i200: Plan begin, 4 packages, action: Install

      [1ACC:1AC8][2016-08-21T17:41:00]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [1ACC:1AC8][2016-08-21T17:41:00]i052: Condition 'VersionNT64' evaluates to true.

      [1ACC:1AC8][2016-08-21T17:41:00]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX64' to value 'C:\Users\OfficePC\AppData\Local\Temp\Intel®_Driver_Update_Utility_20160821173953_000_IPIPInstallerX64_rollback.log'

      [1ACC:1AC8][2016-08-21T17:41:00]i000: Setting string variable 'WixBundleLog_IPIPInstallerX64' to value 'C:\Users\OfficePC\AppData\Local\Temp\Intel®_Driver_Update_Utility_20160821173953_000_IPIPInstallerX64.log'

      [1ACC:1AC8][2016-08-21T17:41:00]i052: Condition 'NOT VersionNT64' evaluates to false.

      [1ACC:1AC8][2016-08-21T17:41:00]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\OfficePC\AppData\Local\Temp\Intel®_Driver_Update_Utility_20160821173953_001_DriverUpdateUtilityInstaller_rollback.log'

      [1ACC:1AC8][2016-08-21T17:41:00]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\OfficePC\AppData\Local\Temp\Intel®_Driver_Update_Utility_20160821173953_001_DriverUpdateUtilityInstaller.log'

      [1ACC:1AC8][2016-08-21T17:41:00]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1ACC:1AC8][2016-08-21T17:41:00]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [1ACC:1AC8][2016-08-21T17:41:00]i201: Planned package: IPIPInstallerX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [1ACC:1AC8][2016-08-21T17:41:00]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [1ACC:1AC8][2016-08-21T17:41:00]i207: Planned related bundle: {a699b395-cd93-4135-85ec-828113841355}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None

      [1ACC:1AC8][2016-08-21T17:41:00]i299: Plan complete, result: 0x0

      [1ACC:1AC8][2016-08-21T17:41:00]i300: Apply begin

      [1ACC:1AC8][2016-08-21T17:41:00]i010: Launching elevated engine process.

      [1ACC:1AC8][2016-08-21T17:41:00]i011: Launched elevated engine process.

      [1ACC:1AC8][2016-08-21T17:41:01]i012: Connected to elevated engine.

      [1AB8:1A98][2016-08-21T17:41:01]i358: Pausing automatic updates.

      [1AB8:1A98][2016-08-21T17:41:01]i359: Paused automatic updates.

      [1AB8:1A98][2016-08-21T17:41:01]i360: Creating a system restore point.

      [1AB8:1A98][2016-08-21T17:41:04]i361: Created a system restore point.

      [1AB8:1A98][2016-08-21T17:41:04]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, options: 0x7, disable resume: No

      [1AB8:1A98][2016-08-21T17:41:04]i000: Caching bundle from: 'C:\Users\OfficePC\AppData\Local\Temp\{CE2CBE85-7DB0-42FD-B7D1-117827342601}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\Intel Driver Update Utility Installer.exe'

      [1AB8:1A98][2016-08-21T17:41:04]i320: Registering bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, version: 2.6.1.4

      [1AB8:1A98][2016-08-21T17:41:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: Active, restart initiated: No, disable resume: No

      [1AB8:06F0][2016-08-21T17:41:04]i305: Verified acquired payload: IPIPInstallerX64 at path: C:\ProgramData\Package Cache\.unverified\IPIPInstallerX64, moving to: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi.

      [1AB8:06F0][2016-08-21T17:41:17]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi.

      [1AB8:1A98][2016-08-21T17:41:17]i323: Registering package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, version: 2.1.28.3, package: IPIPInstallerX64

      [1AB8:1A98][2016-08-21T17:41:17]i301: Applying execute package: IPIPInstallerX64, action: Install, path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\IntelProductImprovementProgramInstaller.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1ACC:1AC8][2016-08-21T17:42:14]i319: Applied execute package: IPIPInstallerX64, result: 0x0, restart: None

      [1AB8:1A98][2016-08-21T17:42:14]i325: Registering dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1AB8:1A98][2016-08-21T17:42:14]i323: Registering package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, version: 2.6.1.4, package: DriverUpdateUtilityInstaller

      [1AB8:1A98][2016-08-21T17:42:14]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Install, path: C:\ProgramData\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1AB8:1A98][2016-08-21T17:43:12]e000: Error 0x80070643: Failed to install MSI package.

      [1AB8:1A98][2016-08-21T17:43:12]e000: Error 0x80070643: Failed to execute MSI package.

      [1ACC:1AC8][2016-08-21T17:43:12]e000: Error 0x80070643: Failed to configure per-machine MSI package.

      [1ACC:1AC8][2016-08-21T17:43:12]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x80070643, restart: None

      [1ACC:1AC8][2016-08-21T17:43:12]e000: Error 0x80070643: Failed to execute MSI package.

      [1AB8:1A98][2016-08-21T17:43:12]i318: Skipped rollback of package: DriverUpdateUtilityInstaller, action: Uninstall, already: Absent

      [1ACC:1AC8][2016-08-21T17:43:12]i319: Applied rollback package: DriverUpdateUtilityInstaller, result: 0x0, restart: None

      [1AB8:1A98][2016-08-21T17:43:12]i329: Removed package dependency provider: {06DA421D-EE23-487D-878F-F0AF97EF69AD}, package: DriverUpdateUtilityInstaller

      [1AB8:1A98][2016-08-21T17:43:12]i329: Removed package dependency provider: {679012E8-DFAC-4484-AD14-D08C6FD7FB4B}, package: IPIPInstallerX86

      [1AB8:1A98][2016-08-21T17:43:12]i326: Removed dependency: {fe2eebd3-ee15-4538-bb19-b627e3f2a911} on package provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package IPIPInstallerX64

      [1AB8:1A98][2016-08-21T17:43:12]i301: Applying rollback package: IPIPInstallerX64, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"'

      [1ACC:1AC8][2016-08-21T17:43:13]i319: Applied rollback package: IPIPInstallerX64, result: 0x0, restart: None

      [1AB8:1A98][2016-08-21T17:43:13]i329: Removed package dependency provider: {DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}, package: IPIPInstallerX64

      [1AB8:1A98][2016-08-21T17:43:13]i351: Removing cached package: IPIPInstallerX64, from path: C:\ProgramData\Package Cache\{DB52A2D0-CAA1-4ED1-B122-29E7EDDE187F}v2.1.28.3\

      [1AB8:1A98][2016-08-21T17:43:13]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart: None, disable resume: No

      [1AB8:1A98][2016-08-21T17:43:13]i330: Removed bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}

      [1AB8:1A98][2016-08-21T17:43:13]i352: Removing cached bundle: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, from path: C:\ProgramData\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\

      [1AB8:1A98][2016-08-21T17:43:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart initiated: No, disable resume: No

      [1ACC:1AC8][2016-08-21T17:43:13]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

       

      Any help would be appreciated.

       

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