2 Replies Latest reply on Aug 22, 2016 12:39 AM by Jessye2013

    Intel NUC DE3815TYKE - USB ports

    Jessye2013

      Hello,

       

      as I wanted to reinstall my NUC, I connected my USB keyboard to try and access the BIOS settings. Unfortunately, the keyboard seems to remain unpowered (all LEDs off) whatever USB port I connect it to. The keyboard works fine otherwise, and is the one I originally and successfully used to install my NUC.

      I have also tried to remove the BIOS configuration jumper; I land on the right menu ("... [1] Suppress this menu until the BIOS Security Jumper is replaced. [2] Clear BIOS User and Supervisor Passwords.[3] Clear Trusted Platform Module ...") but the keyboard remains down whatever USB port I use.

       

      Finally, the same behaviour remains (i.e., inactive keyboard) when I am in the Power Button Menu.

       

      My NUC is running BIOS version 19.

       

      Am I missing anything or is it a hardware issue?

       

      Cheers,

      Julien