1 Reply Latest reply on Aug 22, 2016 11:24 AM by Intel Corporation

    cuando juego online en google chrome me da pantallazos azules

    elbuho2016

      hola saludos a todos bueno mi inquietud es la siguiente desde hace varios dias mi pc esta dando pantallazos azules solo me pasa cuando abro un juego online por google chrome@, por mozilla no tengo problema, el pantallazo azul dice algo sobre mi procesador que es de dos nucleos sobre que los tiempos entre los dos nucleos no van a la par mi ingles es muy malo hice un diagnostico con la herramienta Intel Processor Diagnostic Tooly este fue el resultado:

      --- IPDT x86 - Revision: 3.0.0.25.W

      --- IPDT x86 - Start Time: 21/08/2016 12:14:40 p.m.

       

      .

      Intel(R) spbc Module Test

      Module Version: 1.0.7.32b.W

      Start Time: Sun Aug 21 12:14:40 2016

      Test Result - PASS

      ..!!..Processor under test is verified as 'PRODUCTION'..!!..

       

      Processor Manufacturer: GenuineIntel

      Processor Brand String: Pentium(R) Dual-Core  CPU      E5800  @ 3.20GHz

       

      End Time: Sun Aug 21 12:14:41 2016

      Total Time:  seconds: 1

      --------------------------------------------------------------------

      Genuine Intel CPU Test

      Module Version: 1.0.12.32b.W

      Start Time: Sun Aug 21 12:14:41 2016

      Test Result - PASS

      Expected: GenuineIntel

      Detected: GenuineIntel

      End Time: Sun Aug 21 12:14:41 2016

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      Temperature Test

      Module Version: 1.0.12.32b.W

      Start Time: Sun Aug 21 12:14:41 2016

      Test Result - PASS

      Expected: Greater than 1 degrees below max

      Received: 49 degrees below max

      End Time: Sun Aug 21 12:14:41 2016

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      CPU Brand String Test

      Module Version: 1.0.12.32b.W

      Start Time: Sun Aug 21 12:14:41 2016

      Test Result - FAIL

      Expected String Parts: As Defined in BrandString_LocalConfig.xml

      Detected: Pentium(R) Dual-Core  CPU      E5800  @ 3.20GHz

      Brand String Test Failed!!!

      End Time: Sun Aug 21 12:14:41 2016

      Total Time:  seconds: 0

      --------------------------------------------------------------------

      --- IPDT x86 - Temperature Monitor Results

      Temperature Monitor will begin when CPULoad Test starts

      Temperature Monitor Stopped

       

      --------------------------------------------------------------------

      System Information

      ------------------

      Processor Name: Pentium(R) Dual-Core  CPU      E5800  @ 3.20GHz

      Processor Information: x64 Family 6 Model 23 Stepping 10

      Number of Physical Cores: 2

      Number of Logical Cores: 2

      Installed System Memory: 2 GB

      Operating System: Microsoft Windows 7 Home Basic 32 bits

      Graphics Information: Intel(R) G41 Express Chipset

      System Product: IPM41-D3

      System BIOS: 080015

      --------------------------------------------------------------------

       

      --- IPDT x86 - End Time: 21/08/2016 12:14:41 p.m.

      --- IPDT x86 - Result: Fail

      Dump File     : 081416-14336-01.dmp
      Crash Time    : 14/08/2016 11:02:23 p.m.

      Bug Check String  :

      Bug Check Code: 0x00000101
      Parameter 1   : 0x00000061
      Parameter 2   : 0x00000000
      Parameter 3   : 0x807c5120
      Parameter 4   : 0x00000001

      Caused By Address : ntkrnlpa.exe+def2c

      File Description  : NT Kernel & System

      Stack Address 3   : ntkrnlpa.exe+7af6b

      Full Path     : C:\Windows\Minidump\081416-14336-01.dmp
      Dump File Time: 14/08/2016 11:04:25 p.m.

      ==================================================

      Dump File     : 081916-14211-01.dmp
      Crash Time    : 19/08/2016 04:32:13 a.m.

      Bug Check String  :

      Bug Check Code: 0x00000101
      Parameter 1   : 0x00000061
      Parameter 2   : 0x00000000
      Parameter 3   : 0x807c5120
      Parameter 4   : 0x00000001

      Caused By Address : ntkrnlpa.exe+def2c

      File Description  : NT Kernel & System

      Stack Address 3   : ntkrnlpa.exe+7af6b

      Full Path     : C:\Windows\Minidump\081916-14211-01.dmp
      Dump File Time: 19/08/2016 04:33:16 a.m.

      ==================================================

      por favor cualquier ayuda o consejo sera bienvenido