7 Replies Latest reply on Sep 27, 2016 8:22 AM by Intel Corporation

    i5-6500 underperforming in games that should be easy to run

    Toxinia

      I've had severe framerate issues in a lot of games, and I've narrowed it down to something going wrong with my CPU. Outside of games I've noticed nothing wrong, but in games that it should be able to run no problem (elder scrolls online, max payne 3, dark souls 3) its usage goes straight to 90%, which is crazy because I've seen other people with my same CPU running these games fine. Is mine defective or something? In task manager its only the game that's using that much CPU, no other programs taking up more then a few usage. So somehow I'm getting bottlenecked by my i5-6500 even though everyone I've talked to says that's crazy.

       

      My specs are

      EVGA GTX 970 SSC

      EVGA 600b psu

      Gigabyte H110M-A mobo

      i5-6500

      8gb DDR4 ram

        • 1. Re: i5-6500 underperforming in games that should be easy to run
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Toxinia,
           
          I need to collect more information about your issue, could you please provide the information asked below?
           
          Are you using these games on high performance?
          Could you please fill out and attach the information asked in this site?
          https://communities.intel.com/thread/77761
           
          Regards,
          Hellen.
           

          • 2. Re: i5-6500 underperforming in games that should be easy to run
            Toxinia

            Category

            Questions

            Answers (N/A if not applicable)

            Description

            Provide a detailed description of the issue

            CPU usage is extremely high (which is causing huge framedrops with games), with nothing else on the task manager other than the game itself taking up that much usage, though other similar specs and even specs worse than mine benchmark much better.

            Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

            100% of the time

            Hardware (HW)

            Brand and Model of the system.

             

            Hybrid or switchable graphics system?
            ie Does it have AMD or NV graphics too?

            No

            Make and model of any Displays that are used to see the issue (see note2 below).
            LFP
            = Local Flat Panel (Laptop panel)
            EFP = External Flat Panel (Monitor you plug in)

            EPP

            AOC i2367Fh

            Supersonic LED

            How much memory [RAM] in the system (see note2 below).

            8GB DDR4

            Provide any other hardware needed to replicate the issue.
            ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

            HDMI Cable, DVI to VGA Cable

            Hardware Stepping (see note1 below).

             

            Software (SW)

            Operating System version (see note2 below).

            Windows 8.1

            VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

            84.04.36.00.72

            Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

            368.81

            SW or Apps version used to replicate the issue.

             

            Configurations

            Single display, clone, or extended (see note2 below).

            Extended

            Display resolution & refresh rate setting of each display (see note2 below).

            60hz

            AC or DC mode, i.e. is power cable plugged in or not?

            Yes the power cable is plugged in

            How to repro

            Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
            A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

             

             

             

             

             

            No, the game's settings don't change anything. The performance will be exactly the same regardless if I put the game on the lowest possible settings or keep them on high

            • 3. Re: i5-6500 underperforming in games that should be easy to run
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Toxinia,

              Let’s try to test your system with the Intel® Processor Diagnostic Tool, to verify the functionality of your system. The diagnostic checks for brand identification, tests specific processor features, and performs a stress test on the processor.
              Please attach the results to your answer.

              Intel® Processor Diagnostic Tool
              https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

              What are the games you are running?


              Regards,
              Hellen.

              • 4. Re: i5-6500 underperforming in games that should be easy to run
                Toxinia

                Hi, here's the results for the diagnostic check, it showed everything as passing on the tool. All games I've played have been effected by this issue, some examples are Source games, Max Payne 3, Mechwarrior Online, Serious Sam 3 & HD, Elder Scrolls Online, Dark Souls 3, Strike Suit Infinity

                 

                --- IPDT64 - Revision: 3.0.0.25.W.MP

                --- IPDT64 - Start Time: 9/21/2016 5:41:07 PM

                 

                 

                --------------------------------------------------------------------

                Processor 1

                --------------------------------------------------------------------

                Genuine Intel CPU Test

                Module Version: 1.0.12.64b.W

                Start Time: Wed Sep 21 17:41:07 2016

                Test Result - PASS

                Expected: GenuineIntel

                Detected: GenuineIntel

                End Time: Wed Sep 21 17:41:07 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                Temperature Test

                Module Version: 1.0.12.64b.W

                Start Time: Wed Sep 21 17:41:07 2016

                Test Result - PASS

                Expected: Greater than 1 degrees below max

                Received: 60 degrees below max

                End Time: Wed Sep 21 17:41:07 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                CPU Brand String Test

                Module Version: 1.0.12.64b.W

                Start Time: Wed Sep 21 17:41:07 2016

                Test Result - PASS

                Expected String Parts: As Defined in BrandString_LocalConfig.xml

                Detected: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

                End Time: Wed Sep 21 17:41:07 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                CPU Frequency Test

                Module Version: 1.0.14.64b.W

                Start Time: Wed Sep 21 17:41:08 2016

                Test Result - PASS

                Processor Name: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

                Expected CPU Frequency: 3.20

                Detected CPU Frequency: 3.20055

                Expected Base Clock: 100

                Detected Base Clock: 100.017

                QPI link rate Test - Not supported.

                Skipping QPI link rate Test.

                End Time: Wed Sep 21 17:41:09 2016

                Total Time:  seconds: 1

                --------------------------------------------------------------------

                Floating Point Test

                Module Version: 1.0.10.64b.W

                Start Time: Wed Sep 21 17:41:09 2016

                Test Result - PASS

                Million Floating Points per Second, MFLOPS: 475.2

                Error: 0

                --- Floating Point Test Passed!!!---

                End Time: Wed Sep 21 17:41:11 2016

                Total Time:  seconds: 2

                --------------------------------------------------------------------

                Prime Number Generation Test

                Module Version: 1.0.10.64b.W

                Start Time: Wed Sep 21 17:41:11 2016

                Test Result - PASS

                Operation Per Second: 3.98747e+006

                Error: 0

                --- Prime Number Generation Test Passed!!!---

                End Time: Wed Sep 21 17:41:13 2016

                Total Time:  seconds: 2

                --------------------------------------------------------------------

                Cache Test

                Module Version: 1.0.10.64b.W

                Start Time: Wed Sep 21 17:41:13 2016

                Test Result - PASS

                 

                 

                --- Reading Cache Size --- 

                 

                 

                - Detected L1 Data Cache Size --> 32

                - Detected L1 Inst Cache Size --> 32

                 

                 

                - Detected L2 Cache Size --> 256

                - Detected L3 Cache Size --> 6144

                 

                 

                Cache Size Test Passed!!!

                 

                 

                End Time: Wed Sep 21 17:41:13 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                MMXSSE Test

                Module Version: 1.0.10.64b.W

                Start Time: Wed Sep 21 17:41:13 2016

                Test Result - PASS

                 

                 

                --- Determining MMX - SSE capabilities ---

                  --- CPU FEATURES DETECTION FOR ---

                             ---        MMX SSE       ---

                MMX - MMX Supported --> Yes

                SSE - SSE Supported --> Yes

                SSE2 - SSE2 Supported --> Yes

                SSE3 - SSE3 Supported --> Yes

                SSSE3 - SSSE3 Supported --> Yes

                SSE4.1 - SSE4.1 Supported --> Yes

                SSE4.2 - SSE4.2 Supported --> Yes

                  --- MMX SSE - capabilities check complete ---

                MMX Test Result --- PASS

                SSE Test Result --- PASS

                SSE2 Test Result --- PASS

                SSE3 Test Result --- PASS

                SSSE3 Test Result --- PASS

                SSE4.1 Test Result --- PASS

                SSE4.2 Test Result --- PASS

                 

                 

                End Time: Wed Sep 21 17:41:13 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                AVX Test

                Module Version: 1.0.11.64b.W

                Start Time: Wed Sep 21 17:41:13 2016

                Test Result - PASS

                 

                 

                --- Determining AVX AES PCLMULQDQ capabilities ---

                  --- CPU FEATURES DETECTION FOR ---

                            --- AVX/AES/PCLMULQDQ ---

                AVX - Advanced Vector Extensions Supported --> Yes

                AVX OS Support   - AVX Operating System Supported --> Yes

                AES - Advanced Encryption Standard Supported --> Yes

                PCLMULQDQ - Polys Carry-Less Multiply Supported --> Yes

                  --- AVX AES PCLMULQDQ capabilities check complete ---

                AVX Compare Test Result --- PASS

                AES Test Result --- PASS

                PCLMULQDQ Test Result --- PASS

                 

                 

                End Time: Wed Sep 21 17:41:14 2016

                Total Time:  seconds: 1

                --------------------------------------------------------------------

                IMC Test

                Module Version: 1.0.7.64b.W

                Start Time: Wed Sep 21 17:41:14 2016

                Test Result - PASS

                --- Reading Memory Size ---

                Detected Memory Size is --> 8.00GB

                --- Subtest - Memory Size Test Passed!!!  ---

                --- Integrated Memory Controller Stress Test ---

                Memory to be allocated = 1048576 byte

                Memory Allocated.

                Test 1 Ones and Zeros Moving Inversions write operations - Passed

                Test 1 Ones and Zeros Moving Inversions verification operations - Passed

                Test 2 32Bits Sliding Ones write operations - Passed

                Test 2 32Bits Sliding Ones verification operations - Passed

                Test 3 32Bits Sliding Zero write operations - Passed

                Test 3 32Bits Sliding Zero verification operations - Passed

                Memory Deallocated.

                --- Subtest - Memory Stress Test Passed!!!  ---

                Integrated Memory Controller Stress Test Passed!!!

                End Time: Wed Sep 21 17:41:14 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                PCH Test

                Module Version: 1.0.9.64b.W

                Start Time: Wed Sep 21 17:41:14 2016

                Test Result - PASS

                 

                 

                Chipset          : Intel(R) H110 Chipset

                Chipset Stepping : D1

                 

                 

                No device connected to PCI Express Port 1

                 

                 

                1 device connected to PCI Express Port 9

                   1 : Realtek PCIe GBE Family Controller

                 

                 

                2 device connected to SATA Controller 1

                   1 : WDC WD10EZEX-00BN5A0

                   2 : WDC WD10EZEX-00BN5A0

                 

                 

                4USB devices detected

                   1 : Logitech Download Assistant

                   2 : Xbox Controller

                   3 : USB Composite Device

                   4 : USB Attached SCSI (UAS) Mass Storage Device

                 

                 

                1 device connected to Intel High Definition Audio Controller

                   1 : Realtek High Definition Audio

                 

                 

                Platform Controller Hub Test Completed!!!

                End Time: Wed Sep 21 17:41:14 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                IGD Module Test

                Module Version: 1.0.12.64b.W

                Start Time: Wed Sep 21 17:41:14 2016

                Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped

                End Time: Wed Sep 21 17:41:14 2016

                Total Time:  seconds: 0

                --------------------------------------------------------------------

                GFX Module Test

                Module Version: 1.0.12.64b.W

                Start Time: Wed Sep 21 17:41:15 2016

                GFX Module Test: PASS

                End Time: Wed Sep 21 17:41:43 2016

                Total Time:  seconds: 28

                --------------------------------------------------------------------

                CPU Load

                Module Version: 1.0.10.64b.W

                Start Time: Wed Sep 21 17:41:43 2016

                CPU Load: PASS

                End Time: Wed Sep 21 17:45:43 2016

                Total Time:  seconds: 240

                --------------------------------------------------------------------

                --- IPDT64 - Temperature Monitor Results

                 

                 

                --- Temperature Test ---

                ...

                Version 1.0.12.64b.W

                ...

                 

                 

                61 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 61 degrees below max

                 

                 

                --- Temperature Test ---

                ...

                Version 1.0.12.64b.W

                ...

                 

                 

                 

                 

                Entering run forever

                61 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 61 degrees below max

                Test PASSED

                50 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 50 degrees below max

                Test PASSED

                49 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 49 degrees below max

                Test PASSED

                48 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 48 degrees below max

                Test PASSED

                46 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 46 degrees below max

                Test PASSED

                46 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 46 degrees below max

                Test PASSED

                47 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 47 degrees below max

                Test PASSED

                46 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 46 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                46 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 46 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                45 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 45 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                44 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 44 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                42 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 42 degrees below max

                Test PASSED

                43 degrees C below maximum

                Test Result - PASS

                Expected Greater than 1 degrees below max

                Received 43 degrees below max

                Test PASSED

                 

                 

                Temperature Monitor Stopped

                 

                 

                --------------------------------------------------------------------

                 

                 

                System Information

                ------------------

                Processor Name: Intel(R) Core(TM) i5-6500 CPU @ 3.20GHz

                Processor Information: Intel64 Family 6 Model 94 Stepping 3

                Number of Physical Cores: 4

                Number of Logical Cores: 4

                Installed System Memory: 8 GB

                Operating System: Microsoft Windows 8.1 Pro 64-bit

                Graphics Information: NVIDIA GeForce GTX 970

                System Product: H110M-A-CF

                System BIOS: F5

                System Serial Number: To be filled by O.E.M.

                --------------------------------------------------------------------

                 

                 

                --- IPDT64 - End Time: 9/21/2016 5:45:43 PM

                --- IPDT64 - Result: Pass

                --------------------------------------------------------------------

                • 5. Re: i5-6500 underperforming in games that should be easy to run
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hi Toxinia,
                   
                  Since your processor passed all the tests, seems to be fine.
                  I would recommend you to check the System requirements for these games, I noticed most of them runs on Windows® 7 or vista only Drak Souls 3* runs on Windows® 8.1; also I suggest you verify the Free disk space require for these games.
                   
                  Max Payne 3
                  http://www.systemrequirementslab.com/cyri/requirements/max-payne-3/11331
                  MechWarrior Online
                  http://www.systemrequirementslab.com/cyri/requirements/mechwarrior-online/11548
                  Serious Sam 3
                  http://www.systemrequirementslab.com/cyri/requirements/serious-sam-3-bfe/11192
                  The Elder Scrolls Online
                  http://www.systemrequirementslab.com/cyri/requirements/the-elder-scrolls-online/11969
                  Dark Souls 3
                  http://www.systemrequirementslab.com/cyri/requirements/dark-souls-iii/13089
                  Strike Suit Infinity
                  http://www.systemrequirementslab.com/cyri/requirements/strike-suit-infinity/11659
                   
                  Also, in case you consider necessary you can contact us by Phone, E-mail or Chat support for warranty information:
                  http://www.intel.com/content/www/us/en/support/contact-support.html
                   
                  Regards,
                  Hellen.

                  • 6. Re: i5-6500 underperforming in games that should be easy to run
                    Toxinia

                    Hi, I used those links and my computer has above the recommended specs for them, and it says I'm in the 95th percentile.

                     

                    Anything else to try before trying a warranty replacement? I still need to use this computer for things outside of games.

                    • 7. Re: i5-6500 underperforming in games that should be easy to run
                      Intel Corporation
                      This message was posted on behalf of Intel Corporation

                      Hi Toxinia,
                       
                      Your processor passed the diagnostic tool and as you mentioned it works as it should out of games; at this point, there isn’t any other troubleshooting we can test.
                       
                      Regards,
                      Hellen.