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Problem with Intel Driver Update Utility

BBrod1
Beginner
1,519 Views

Today I was trying to download an emulator for a game, when I was told my graphics card driver was out of date. After browsing around the internet for a bit, I found I could update it using the Intel Driver Update Utility software. I got pretty excited that I could finally download the emulator, but then as I was installing the software a screen popped up saying "Setup Failed! One or more issues has caused the setup to fail. Please fix the issues then retry setup. For more information see the log file.

I have a very, very old laptop that I'm trying to do this on, and that may be the issue. This laptop is literally from around 2002. Anyways, I clicked the "log file" button and it opened a notepad file with a bunch of computer-y garbage that I was unable to decipher. Could any of you tech expert people explain whats wrong here??

This is what the notepad file said- ((side note- it only started saying "error" and stuff near the bottom of all this techy garbage.))

[0B1C:0DC0][2016-08-20T18:27:18]i001: Burn v3.10.3.3007, Windows v5.1 (Build 2600: Service Pack 3), path: C:\DOCUME~1\bgs\LOCALS~1\Temp\{229B6260-3D37-4CC7-99A4-7635C7F8FC44}\.cr\Intel Driver Update Utility Installer.exe

[0B1C:0DC0][2016-08-20T18:27:18]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

[0B1C:0DC0][2016-08-20T18:27:18]i009: Command Line: '"-burn.clean.room=C:\Documents and Settings\bgs\My Documents\Downloads\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=376 -burn.filehandle.self=372'

[0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\bgs\My Documents\Downloads\Intel Driver Update Utility Installer.exe'

[0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Documents and Settings\bgs\My Documents\Downloads\'

[0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718.log'

[0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

[0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

[0B1C:0D7C][2016-08-20T18:27:18]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

[0B1C:0D7C][2016-08-20T18:27:18]i000: Setting version variable 'WixBundleFileVersion' to value '2.6.1.4'

[0B1C:0DC0][2016-08-20T18:27:18]i100: Detect begin, 4 packages

[0B1C:0DC0][2016-08-20T18:27:18]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full', Value = 'Release'

[0B1C:0DC0][2016-08-20T18:27:18]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to false.

[0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: NetFx45Web, state: Absent, cached: None

[0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

[0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: IPIPInstallerX86, state: Absent, cached: None

[0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

[0B1C:0DC0][2016-08-20T18:27:18]i199: Detect complete, result: 0x0

[0B1C:0D7C][2016-08-20T18:27:28]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

[0B1C:0DC0][2016-08-20T18:27:28]i200: Plan begin, 4 packages, action: Install

[0B1C:0DC0][2016-08-20T18:27:28]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

[0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'NetFx45FullWebLog' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_000_NetFx45Web.log'

[0B1C:0DC0][2016-08-20T18:27:28]i052: Condition 'VersionNT64' evaluates to false.

[0B1C:0DC0][2016-08-20T18:27:28]i052: Condition 'NOT VersionNT64' evaluates to true.

[0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX86' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_001_IPIPInstallerX86_rollback.log'

[0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleLog_IPIPInstallerX86' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_001_IPIPInstallerX86.log'

[0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_002_DriverUpdateUtilityInstaller_rollback.log'

[0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_002_DriverUpdateUtilityInstaller.log'

[0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: NetFx45Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

[0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: IPIPInstallerX86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[0B1C:0DC0][2016-08-20T18:27:28]i299: Plan complete, result: 0x0

[0B1C:0DC0][2016-08-20T18:27:28]i300: Apply begin

[0B1C:0DC0][2016-08-20T18:27:28]i010: Launching elevated engine process.

[0B1C:0DC0][2016-08-20T18:27:28]i011: Launched elevated engine process.

[0B1C:0DC0][2016-08-20T18:27:28]i012: Connected to elevated engine.

[0790:0AF4][2016-08-20T18:27:28]i358: Pausing automatic updates.

[0790:0AF4][2016-08-20T18:27:28]i359: Paused automatic updates.

[0790:0AF4][2016-08-20T18:27:28]i360: Creating a system restore point.

[0790:0AF4][2016-08-20T18:27:38]i361: Created a system restore point.

[0790:0AF4][2016-08-20T18:27:38]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, options: 0x7, disable resume: No

[0790:0AF4][2016-08-20T18:27:38]i000: Caching bundle from: 'C:\DOCUME~1\bgs\LOCALS~1\Temp\{92FBFCF7-B97E-4598-A317-EBBBA09A25AC}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\Documents and Settings\All Users\Application Data\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\Intel Driver Update Utility Installer.exe'

[0790:0AF4][2016-08-20T18:27:38]i320: Registering bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, version: 2.6.1.4

[0790:0AF4][2016-08-20T18:27:38]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: Active, restart initiated: No, disable resume: No

[0B1C:026C][2016-08-20T18:27:38]w343: Prompt for source of package: NetFx45Web, payload: NetFx45Web, path: C:&#...

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idata
Employee
346 Views

Hello, w3bbl:

Thank you for joining the Graphics Community.

The issue you pointed out along with some reports of the tool not showing the correct driver version are under investigation, an upcoming version will show some improvement. We are working on additional fixes, which we hope to have ready soon and for further reference keep on checking the https://downloadcenter.intel.com/ Drivers & Software. . In the meantime, I can help you with the manual installation of the driver, please let me know your computer model and processor model.

Regards,

Amy.

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idata
Employee
346 Views

Hello, /thread/105561 w3bbl:

I just wanted to know if you require my assistant for manual installation, if yes just reply back with your computer model and processor model.

Regards,

Amy.

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