2 Replies Latest reply on Sep 5, 2016 7:42 AM by Intel Corporation

    Problem with Intel Driver Update Utility

    w3bbl

      Today I was trying to download an emulator for a game, when I was told my graphics card driver was out of date. After browsing around the internet for a bit, I found I could update it using the Intel Driver Update Utility software. I got pretty excited that I could finally download the emulator, but then as I was installing the software a screen popped up saying "Setup Failed! One or more issues has caused the setup to fail. Please fix the issues then retry setup. For more information see the log file.

      I have a very, very old laptop that I'm trying to do this on, and that may be the issue. This laptop is literally from around 2002. Anyways, I clicked the "log file" button and it opened a notepad file with a bunch of computer-y garbage that I was unable to decipher. Could any of you tech expert people explain whats wrong here??

      This is what the notepad file said- ((side note- it only started saying "error" and stuff near the bottom of all this techy garbage.))

      [0B1C:0DC0][2016-08-20T18:27:18]i001: Burn v3.10.3.3007, Windows v5.1 (Build 2600: Service Pack 3), path: C:\DOCUME~1\bgs\LOCALS~1\Temp\{229B6260-3D37-4CC7-99A4-7635C7F8FC44}\.cr\Intel Driver Update Utility Installer.exe

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]\Intel Driver Update Utility\DriverUpdateUI.exe'

      [0B1C:0DC0][2016-08-20T18:27:18]i009: Command Line: '"-burn.clean.room=C:\Documents and Settings\bgs\My Documents\Downloads\Intel Driver Update Utility Installer.exe" -burn.filehandle.attached=376 -burn.filehandle.self=372'

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\bgs\My Documents\Downloads\Intel Driver Update Utility Installer.exe'

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Documents and Settings\bgs\My Documents\Downloads\'

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718.log'

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver Update Utility'

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'

      [0B1C:0D7C][2016-08-20T18:27:18]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033

      [0B1C:0D7C][2016-08-20T18:27:18]i000: Setting version variable 'WixBundleFileVersion' to value '2.6.1.4'

      [0B1C:0DC0][2016-08-20T18:27:18]i100: Detect begin, 4 packages

      [0B1C:0DC0][2016-08-20T18:27:18]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full', Value = 'Release'

      [0B1C:0DC0][2016-08-20T18:27:18]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to false.

      [0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: NetFx45Web, state: Absent, cached: None

      [0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: IPIPInstallerX64, state: Absent, cached: None

      [0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: IPIPInstallerX86, state: Absent, cached: None

      [0B1C:0DC0][2016-08-20T18:27:18]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: None

      [0B1C:0DC0][2016-08-20T18:27:18]i199: Detect complete, result: 0x0

      [0B1C:0D7C][2016-08-20T18:27:28]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1

      [0B1C:0DC0][2016-08-20T18:27:28]i200: Plan begin, 4 packages, action: Install

      [0B1C:0DC0][2016-08-20T18:27:28]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'NetFx45FullWebLog' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_000_NetFx45Web.log'

      [0B1C:0DC0][2016-08-20T18:27:28]i052: Condition 'VersionNT64' evaluates to false.

      [0B1C:0DC0][2016-08-20T18:27:28]i052: Condition 'NOT VersionNT64' evaluates to true.

      [0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleRollbackLog_IPIPInstallerX86' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_001_IPIPInstallerX86_rollback.log'

      [0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleLog_IPIPInstallerX86' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_001_IPIPInstallerX86.log'

      [0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_002_DriverUpdateUtilityInstaller_rollback.log'

      [0B1C:0DC0][2016-08-20T18:27:28]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_002_DriverUpdateUtilityInstaller.log'

      [0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: NetFx45Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

      [0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: IPIPInstallerX64, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None

      [0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: IPIPInstallerX86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0B1C:0DC0][2016-08-20T18:27:28]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

      [0B1C:0DC0][2016-08-20T18:27:28]i299: Plan complete, result: 0x0

      [0B1C:0DC0][2016-08-20T18:27:28]i300: Apply begin

      [0B1C:0DC0][2016-08-20T18:27:28]i010: Launching elevated engine process.

      [0B1C:0DC0][2016-08-20T18:27:28]i011: Launched elevated engine process.

      [0B1C:0DC0][2016-08-20T18:27:28]i012: Connected to elevated engine.

      [0790:0AF4][2016-08-20T18:27:28]i358: Pausing automatic updates.

      [0790:0AF4][2016-08-20T18:27:28]i359: Paused automatic updates.

      [0790:0AF4][2016-08-20T18:27:28]i360: Creating a system restore point.

      [0790:0AF4][2016-08-20T18:27:38]i361: Created a system restore point.

      [0790:0AF4][2016-08-20T18:27:38]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, options: 0x7, disable resume: No

      [0790:0AF4][2016-08-20T18:27:38]i000: Caching bundle from: 'C:\DOCUME~1\bgs\LOCALS~1\Temp\{92FBFCF7-B97E-4598-A317-EBBBA09A25AC}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\Documents and Settings\All Users\Application Data\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\Intel Driver Update Utility Installer.exe'

      [0790:0AF4][2016-08-20T18:27:38]i320: Registering bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, version: 2.6.1.4

      [0790:0AF4][2016-08-20T18:27:38]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: Active, restart initiated: No, disable resume: No

      [0B1C:026C][2016-08-20T18:27:38]w343: Prompt for source of package: NetFx45Web, payload: NetFx45Web, path: C:\Documents and Settings\bgs\My Documents\Downloads\redist\dotNetFx45_Full_setup.exe

      [0B1C:026C][2016-08-20T18:27:38]i338: Acquiring package: NetFx45Web, payload: NetFx45Web, download from: http://go.microsoft.com/fwlink/?LinkId=225704

      [0790:0724][2016-08-20T18:27:52]i305: Verified acquired payload: NetFx45Web at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\NetFx45Web, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe.

      [0790:0724][2016-08-20T18:27:52]i305: Verified acquired payload: IPIPInstallerX86 at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\IPIPInstallerX86, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\{679012E8-DFAC-4484-AD14-D08C6FD7FB4B}v2.1.28.3\IntelProductImprovementProgramInstaller.msi.

      [0790:0724][2016-08-20T18:27:52]i305: Verified acquired payload: DriverUpdateUtilityInstaller at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\DriverUpdateUtilityInstaller, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\{06DA421D-EE23-487D-878F-F0AF97EF69AD}v2.6.1.4\Intel Driver Update Utility Installer.msi.

      [0790:0AF4][2016-08-20T18:27:52]i301: Applying execute package: NetFx45Web, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe, arguments: '"C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe" /q /norestart /ChainingPackage "Intel® Driver Update Utility" /log "C:\DOCUME~1\bgs\LOCALS~1\Temp\Intel®_Driver_Update_Utility_20160820182718_000_NetFx45Web.log.html"'

      [0790:0AF4][2016-08-20T18:28:03]e000: Error 0x800713ec: Process returned error: 0x13ec

      [0790:0AF4][2016-08-20T18:28:03]e000: Error 0x800713ec: Failed to execute EXE package.

      [0B1C:0DC0][2016-08-20T18:28:03]e000: Error 0x800713ec: Failed to configure per-machine EXE package.

      [0B1C:0DC0][2016-08-20T18:28:03]i319: Applied execute package: NetFx45Web, result: 0x800713ec, restart: None

      [0B1C:0DC0][2016-08-20T18:28:03]e000: Error 0x800713ec: Failed to execute EXE package.

      [0790:0AF4][2016-08-20T18:28:03]i351: Removing cached package: NetFx45Web, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\

      [0790:0AF4][2016-08-20T18:28:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart: None, disable resume: No

      [0790:0AF4][2016-08-20T18:28:03]i330: Removed bundle dependency provider: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}

      [0790:0AF4][2016-08-20T18:28:03]i352: Removing cached bundle: {fe2eebd3-ee15-4538-bb19-b627e3f2a911}, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}\

      [0790:0AF4][2016-08-20T18:28:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{fe2eebd3-ee15-4538-bb19-b627e3f2a911}, resume: None, restart initiated: No, disable resume: No

      [0B1C:0DC0][2016-08-20T18:28:04]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart:  No

       

       

      No idea what ANY of this means! ;-;