3 Replies Latest reply on Aug 23, 2016 8:20 PM by Intel Corporation

    Atom X5 Z8300 Intel HD driver freezing

    Tarmiricmi

      Hello,

      I'm having problems with the Intel HD drivers on Atom X5 Z8300 system. The manufacturer of the pc (it is called Cenovo Mini PC2) does not provide GPU drivers so Intel ones have to be used. Windows 10 Pro 64bit is installed. Intel Driver Update Utility recommends drivers displayed in attachment.

       

      I've tried using both, they are causing random system hang-ups and freezes with screen full of artifacts (using Driver Display Uninstaller, I've done clean install of them).

      When using generic Microsoft gpu driver only, the system runs stable albeit without gpu acceleration.

       

      Any thoughts?

        • 1. Re: Atom X5 Z8300 Intel HD driver freezing
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hi Tarmiricmi,
           
          Your processor Atom™ x5-Z8300 is embedded with the board of your device. Pre-build systems require custom drivers from your system manufacturer; in your case, the latest drivers will be released by Windows 10 update.
           
          I couldn’t find the website of your pc manufacturer, I suggest you to get in touch with your place of purchase and request further assistance.
           
          Regards,
          Mike C

          • 2. Re: Atom X5 Z8300 Intel HD driver freezing
            Tarmiricmi

            Thank you for your input. Actually, I think the cause of those issues are overheating of the PC since it is passively cooled. Since basic Microsoft GPU driver does not use full acceleration and potential of the integrated graphics, PC runs stable. When Intel HD drivers are installed (either through the Win Update or via stand-alone download from Intel's site), they freeze because the system is overheating while using GPU (temperatures over 60 C). It is only logical conclusion.

            Web site of the manufacturer is www.cenovo.net, PC is called Mini PC 2. They do not provide the drivers.

            I'll have to put active cooling on the PC itself and to try to run Intel drivers with the lowered temperatures.

            • 3. Re: Atom X5 Z8300 Intel HD driver freezing
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hi Tarmiricmi,
               
              Thank you for your answer and I wish you all the best of luck.
               
              Regards,
              Mike C