5 Replies Latest reply on Aug 24, 2016 5:52 PM by Intel Corporation

    graphics 4600, Intel HD graphics 4600

    Florisz

      Since the update of my laptop to Windows 10 I have the problem that 2 programs have the problem with blurry fonts. This is Skype for Business 2016 and remote desktop sessions to 2012 R2 servers.(older servers are fine) All other programs are fine.(like MS Office 2013 etc.)
      When I uninstall the driver and choose for the default Microsoft basic graphics driver, all programs look fine and sharp. Only my battery last for only 1 hour(in stead of 8) and I can not adjust display lighting and stuff.

      I tried all different drivers available on the Intel website that suit my Graphics 4600 card, but all have the same problem in the end.
      Only the driver from 17-7-2015 (10.18.15.4256) starts well when first updated, but after some time the fonts in Skype and in my RDP(MSTSC) session become blurry again.

      My laptop is a Medion X7611 and the manufacturer has only drivers for up to Windows 8.1.
      Microsoft pusht to use the new Windows 10 and at start it looked OK, so no reason for me to return.
      Now what can I do?

        • 1. Re: graphics 4600, Intel HD graphics 4600
          Intel Corporation
          This message was posted on behalf of Intel Corporation

          Hello Florisz:
           
          In regard to your inquiry, the fact that the laptop was build to work with Windows® 8 and there are no drivers for Windows® 10 might be the reason why this type of problem is happening.
           
          Since the graphics controller on the laptop is Intel® HD Graphics 4600, let me give you the latest version of the graphics driver for that graphics controller, so, you can try to un-install the current graphics driver and install this driver manually:
           
          Driver 4463:
           
          https://downloadcenter.intel.com/download/26079/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-
           
          Instructions of how to install the driver manually:
           
          http://www.intel.com/content/www/us/en/support/graphics-drivers/000005629.html
           
          Now, some laptops work with Inbox drivers, those are the drivers that get installed when you install Windows® or when you do a Windows update, some other laptops work only with the drivers from the manufacturer, and there are laptops that accept the drivers from Intel®.
           
          Also, you can try to do a BIOS update on the laptop, specially since the laptop is working with Windows® 10, but in order to do that you just need to get in contact with the manufacturer to get the instructions of how to do the update.
           
          Medion’s support site and phone number; http://www.medion.com/us/contact.php
           
          Please let me know the results of trying the steps above.
           
          Any questions, please let me know.
           
          Alberto

          • 2. Re: graphics 4600, Intel HD graphics 4600
            Florisz

            Thank you for the reply.

            I did try this latest driver already to no avail.

            There is no BIOS update available for my laptop.

            Too bad, that things end here.

            Consumer caught between Medion, Microsoft and Intel.

            While I think this is a bug or settings issue in the Intel HD Graphics 4600 driver for 100%.

            • 3. Re: graphics 4600, Intel HD graphics 4600
              Intel Corporation
              This message was posted on behalf of Intel Corporation

              Hello Florisz:
               
              Let me apologize for any inconvenience.
               
              Since we tried the Intel® graphics driver 4463, and the problem persists, at this point the best thing to do will be to check with Medion directly, in order to find out if they have a graphics driver for Windows® 10.
               
              Or another option will be to keep using the Microsoft® drivers, maybe as an alternative, you can maintain the laptop connected so you will not have the battery problem.
               
              Any questions, please let me know.
               
              Alberto

              • 4. Re: graphics 4600, Intel HD graphics 4600
                Florisz

                I think I found the solution!

                First uninstalled(removed) all the driver versions I had installed(tried) from the Devicemanager - Intel(R) HD graphics 4600 - properties - driver - remove (check mark also driver software) and from the programs under Control Panel, until I had the 'Microsoft Basic Display driver' as the only option and chose this driver.

                 

                The driver that works best(no more font freezing in Skype for Business 2016 and in remote desktop sessions to Windows 2012 R2 server) is the one that has the last 4 digits:

                4252

                The details for this driver are:

                Win64_153338.exe - 15.33.38.64.4252 (10.18.10.4254) with date 10-7-2015(july 15th) Download size: 126.912 kb

                According to the Intel Driver Utility this driver has version: 20.19.15.4463 but that is wrong.

                You can find the download by this link:

                Drivers & Software (https://downloadcenter.intel.com/search?keyword=15.33.38.64.4252)

                 

                After install of this driver(..4252) above the problem is solved, but then Windows 10(or some other process) just auto updates the driver to a version ...4444, and the problem is back again until you uninstall this updated driver again.

                To stop the auto update of the driver, Microsoft provides a tool.

                The explanation of this tool is on the first link below and the download is on the second link below(on the bottom of the page)

                Explanation for stopping the auto driver update:

                Microsoft releases tool to hide or block unwanted Windows 10 updates | ZDNet

                Download site:

                https://support.microsoft.com/en-us/kb/3073930

                 

                Floris

                • 5. Re: graphics 4600, Intel HD graphics 4600
                  Intel Corporation
                  This message was posted on behalf of Intel Corporation

                  Hello Florisz:
                   
                  Thank you very much for providing all those details, and for letting us know the link for the tool that stops the Windows updates from happening, I am sure it will be helpful for us and for all the peers viewing this thread.
                   
                  It is great to hear that the laptop is working fine now, and you were able to install the driver to fix the problem.
                   
                  Any other inquiry, do not hesitate in contact us again.
                   
                  Regards
                   
                  Alberto