4 Replies Latest reply on Sep 20, 2016 5:52 PM by Intel Corporation



      Hello, I'm working for the medical device company in Korea.


      Our device(for mid-end user) is using Intel HD Graphics 4000 (Driver Version :

      And sometimes, the device causes hangup because of "DXGI_ERROR_DEVICE_REMOVED".


      On the other hand, the device(for high-end user) using external GPU doesn't have the error like that even in the same workflow.


      Therefore, I suspect the Intel HD Graphics 4000 driver.


      Why does "DXGI_ERROR_DEVICE_REMOVED" error happend and Is there a way to prevent from this issue??