Answers (N/A if not applicable)
Provide a detailed description of the issue
After launching Battlefield 4 from the browser client/Battlelog, opening the Battlefield 4 window will almost immediately freeze my computer, requiring a forced restart (the sound will also stutter). This has occurred after upgrading my laptop to the Windows 10 Anniversary Update.
Interestingly enough, this will only happen once I open the window (i.e. if I leave Battlefield open in the background, my computer will be fine until I click on the icon in the taskbar). Likewise, this only happens in fullscreen and borderless--if I switch to windowed, the game will largely be fine.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")
Always (100%): X. Always happens in fullscreen and borderless
Very Sporadic (<20%):
Brand and Model of the system.
Lenovo X1 Carbon, 2015 (3rd Gen)
Hybrid or switchable graphics system?
Integrated Graphics; Intel HD Graphics 5500
Make and model of any Displays that are used to see the issue (see note2 below).
Happens on both the LFP and EFP
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
In my testing, this has happened regardless of hardware. Simply launching Battlefield 4, whether I'm using my external monitor or local flat panel, will completely freeze my system.
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Anniversary Update (Version 1607, Build 14393.51)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
? (can't seem to find)
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
I think Lenovo has pushed custom drivers: 126.96.36.19944
SW or Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
For work, I run the display extended. However, the problem can be reproduced if I use either the single display on either my external or laptop monitor.
Display resolution & refresh rate setting of each display (see note2 below).
External: 1600x900, 60p Hz
Local: 2560x1440, 60p Hz
AC or DC mode, i.e. is power cable plugged in or not?
Power cable plugged in
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
Hi, I've tried to detail a rather frustrating issue that I've found with Battlefield 4 after upgrading to the Windows 10 Anniversary update. Since this only happens in full screen and borderless modes, I suspect it may be some graphics issue. I've posted as much information as I can above with knowledge of my system, though I haven't run the System Support Utility on my machine. Let me know if there is anything else you need, or any fix that might be in the works.