I have the Mini PC Intel® NUC Kit NUC6I5SYK
In the list of features for this product, there is a "Consumer Infrared sensor on the front panel".
I have contacted Intel's Customer Support. Their reply was to install the drivers. I have the Windows 10 driver installed, but there does not appear to be anything to configure (no driver interface).
I have these remotes now:
- Ortek Windows Media Center PC Remote https://www.amazon.com/gp/product/B00224ZDFY
- Amazon.com: Azend Group MediaGate GP-IR02BK Windows Vista Home Premium and Windows Vista Ultimate MCE Remote Control, 2 …
- Logitech Harmony 300 https://www.amazon.com/gp/product/B003IZFCFW
Some of these remotes come with IR sensors, which I am not plugging in because the NUC already has an IR sensor built in. The NUC only has 4 USB ports, and the 2 ports in the back are in use by the Keyboard and USB drive. I really do not want an ugly USB IR sensor plugged in on the front. That was a big factor when going with this device as my new media PC.
The NUC, however, will not respond to any of these media center remotes.
How do I get a remote to control my media playing through this Intel NUC? Do I need a special model of remote? Does the IR sensor on the front panel need to be configured now that the driver is installed? If so, how do I do that?
Below is the response I received when writing to Intel, but I am unable to reply because the website will not let me log in:
---------- Forwarded message ----------
From: Intel Customer Support <firstname.lastname@example.org>
Date: Tue, Aug 9, 2016 at 3:08 PM
Subject: Intel Customer Support - Update to Service Request #: 01711867
When I try clicking the link to my case, I get a login prompt:
After I log in, I get an error screen that will not let me proceed, so I cannot respond to my Intel ticket:
Can someone please help me with these issues? Primarily, I want to find a way to get an IR Remote to work with the IR sensor on the NUC's front panel. Getting my login fixed would just be a bonus so that I can contact Intel with issues in the future.