6 Replies Latest reply on Aug 17, 2016 10:52 AM by Intel Corporation

    Iris Pro 580 (Intel Graphics Gen9) // No Man's Sky

    Loeschzwerg

      Hi Intel Team,

       

      No Man's Sky diretcly crashes to desktop after launch (after the Hello Games logo). I assume it's the missing OpenGL 4.5 Support within the drivers.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue

      No Man's Sky crashes to Desktop directly after shwoing the "Hello Games" logo on launch of the game.

      Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

      Always (100%): X

      Often (51-99%):

      Sporadic (20-50%):

      Very Sporadic (<20%):

      Hardware (HW)

      Brand and Model of the system.

      Intel NUC6i7KYK

      Hybrid or switchable graphics system?
      ie Does it have AMD or NV graphics too?

      no

      Make and model of any Displays that are used to see the issue (see note2 below).
      LFP
      = Local Flat Panel (Laptop panel)
      EFP = External Flat Panel (Monitor you plug in)

      EIZO FS2735 connected via Mini DP to HDMI cable

      How much memory [RAM] in the system (see note2 below).

      2x 8GB DDR4-2133 SO-DIMM

      Provide any other hardware needed to replicate the issue.
      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

       

      Hardware Stepping (see note1 below).

      HW-IDs_Iris_Pro_580.jpg

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Pro 64Bit Build 14393

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      1040.0

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      21.20.16.4481

      SW or Apps version used to replicate the issue.

      No Man's Sky

      Configurations

      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      2560x1440 @ 59Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
      A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

      1. Launch Steam
      2. Launch No Man's Sky
      3. See the game crashing after the "Hello Games" logo

      ...

       

      Attached the SSU report and the Graphics Control Panel report.

       

      Thanks and kind regards,

      Loeschzwerg