4 Replies Latest reply on Aug 26, 2016 7:32 PM by Intel Corporation

    NUC D34010WYK doesn't start and toggles on/off

    Grobi

      Hi Guys,

      my NUC crashed a few days ago while watching a movie on openelec/KODI. Suddenly the movie stopped and the picture on the screen became crippeld.

      I turned the NUC off and tried to switch it on again, but the only thing happend was that the fan and the blue LED keeped on turning on for a sec. and off and so on.

      No picture on the display or anything else.

      Any idea how to solve this problem?

       

      THX and greets

      Grobi

        • 1. Re: NUC D34010WYK doesn't start and toggles on/off
          Intel Corporation
          This message was posted by Intel Corporation on behalf of

          Hello Grobi:
           
          There are some troubleshoot steps we can try in order to fix the NUC, or to find out what might be the reason for this problem happening:
           
          Did you test it just with one RAM stick, on each memory slot, with both sticks?
           
          Do you have a different memory RAM kit?
           
          Did you test it with a different monitor?
           
          Did you test it using a different video port?
           
          Do you have the option to use a different SSD?
           
          Did you test it without SSD? We should be able to get an error message or the BIOS.
           
          Do you have the option to test the NUC with a different power supply?
           
          So, when you get the chance, please try the steps above and let us know the results so we can further assist you.
           
          Any questions, please let me know.
           
          Alberto

          • 2. Re: NUC D34010WYK doesn't start and toggles on/off
            Grobi

            Hello Alberto,

             

            thanks for your feedback.

            I tested the NUC with the RAM Stick i used since i got the NUC. I moved the RAM from the lower slot to the upper one and now the NUC turns on and the blue LED starts blinking three times short then pausing for a moment and again blinking, without any output on the HDMI.

            Tomorrow i'll get a new RAM Stick so i can test it again. For the moment i don't have the option the test a different SSD. But i will test it without any SSD too tomorrow.

             

            Greets

            Grobi

            • 3. Re: NUC D34010WYK doesn't start and toggles on/off
              Intel Corporation
              This message was posted by Intel Corporation on behalf of

              Hello Grobi:
               
              Thank you very much for providing all those details.
               
              Perfect, based on that, this could be a problem with the memory RAM itself, or the memory RAM slot on the NUC.
               
              No problem at all, when you get the chance do those tests, and let us know the results.
               
              Any questions, please let me know.
               
              Alberto

              • 4. Re: NUC D34010WYK doesn't start and toggles on/off
                Intel Corporation
                This message was posted by Intel Corporation on behalf of

                Hello Grobi:
                 
                I just wanted to check if the problem with the NUC still persists or if it was resolved?
                 
                Any questions, please let me know.
                 
                Alberto